Learning Coordinator at Absa Bank Limited

Job Summary

To provide specialist advice & support in order to elicit, analyse, communicate & validate less complex req for changes to knowledge management, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).

Job Purpose

• To design and deliver core sales and technical training that will affect return on investment through improved performance of the sales and customer network teams thus enabling the required revenue growth. 
• Responsible for identifying colleague learning and development needs, and for planning, organising, and delivering appropriate training interventions to specified quality, service, and cost standards

Training design, delivery, assessment and reporting 50%

• Support the Lead trainer and RBB subject matter experts in sales, products, and operations to design curriculum to ensure sales and core technical competence of the sales and customer network teams.
• Establish effective delivery and facilitating of the curriculum using cost effective methodologies, taking potential cultural and technological issues into account.
• Liaise with people managers and interviewing employees at all levels to identify and assess training and development needs.
• Develop business cases for new training programs to align with organisational goals.
• Working with learning management systems to upload online learning materials, evaluate completion and troubleshoot problems.
• Conduct periodic assessments of training delivered and provide reports to stakeholders including Head of Sales, People Partners, Learning & Development team.
• Provide weekly activity reports detailing significant events, progress on projects and milestones.
• Conduct follow-up coaching and support to colleagues to ensure embedding of skills.
• Responding to queries from colleagues about learning interventions.
• Managing budgets for learning and development interventions.

Stakeholder Engagement 25%

• Liaise with Head of Sales, People Partners, Learning & Development Specialists to establish a delivery plan and schedule annually.
• Effective relationship management within the People Function teams ensuring all are driving to achieve the same business imperatives.
• Develop and maintain excellent relationships with within the Retail & Business Banking function and across functions ensure achievement of business goals.
• Develop and maintain a strategic network of learning resources within Absa Regional Operations (ARO).

Training Support - 25%

• Assist in the creation and refinement of learning materials, ensuring they are engaging, relevant, and aligned with instructional design principles.
• Collaborate with subject matter experts to gather content and insights for training programs.
• Maintain program participant registration, rosters, and evaluation records.
• Collaborate with program leads to conduct course enrollments and administer participation surveys.
• Monitor learning team email inbox and address support requests.
• Support program leads by creating and maintaining relevant work plans.
• Support L&D team members with supply orders as needed.

Coordination

• Coordinate logistics for training programs, including scheduling, venue selection, and participant communications.
• Ensure seamless execution of training events, addressing any issues that may arise during sessions.
• Working with learning management systems to upload online learning materials, evaluate completion and troubleshoot problems.
•  Regularly assess training effectiveness and suggest improvements to training delivery methods.

Data Management

• Maintain detailed and accurate records of curriculums, training activities, attendance, and participant feedback.
• Utilize learning management systems (LMS) and other tools to organize, manage training data effectively and report.

Assessment and Feedback

• Administer assessments and surveys to evaluate participant learning and program effectiveness.
• Collect and analyze feedback to provide insights for program improvement and future planning.

Collaboration

• Collaborate with senior team members and other departments to ensure the successful execution of learning initiatives.
• Actively participate in team meetings and contribute ideas for the improvement of learning programs.

Research and Self-learning

• Keeping up to date with trends in research into learning and learning technology.
• Pursue own development to increase personal effectiveness.

Preferred Education

• First business degree in commerce or banking
• A Training certification is an added advantage.

Preferred Experience

Knowledge & Skills

Essential

• Leadership skills
• Effective communication, project management, and organizational skills
• Training design, delivery, and evaluation.
• Skilled as a facilitator of learning and development interventions
• Skilled at conducting in depth needs analysis and development of learning interventions.
• Well-developed coaching skills
• Well-developed consulting skills
• Collaboration with diverse stakeholders across a large organization
• Well-developed relationship building, interpersonal and influencing skills.
• Proven performance management and appraisal skills
• Good assessor skills
• Effective spoken and written communication.
• Proven organisational skills.
• Ability to work under pressure, self-discipline, and motivation.

Preferred

• Bank’s overall strategy for its Learning function (high).
• Knowledge in Training models and methods(high).
• Adult learning methodologies.
• L+D evaluation methods (medium).
• Commitment to customer service and process improvement
• Able to prioritize multiple tasks and projects.