Jobs at Absa Bank Limited

Job Summary

To provide specialist advice and support in sales, enabling the provision of sound claims assessment expertise.

Job Purpose

• Assist in articulation, ownership, and execution of the TB Strategy for Global Corporates (GC) portfolio in Nairobi Region Kenya.
• To lead and manage senior level client interaction and sales.
• Manage and deliver business objectives for the portfolio of clients assigned in this segment.
• Manage and grow TB business each year across the portfolio of clients.
• Manage the returns while employing sound risk management disciplines.

Key Accountabilities

Sales – 70%

• Accountable for the delivery of TB revenues from a portfolio of clients assigned in GC.
• Develop and execute the sales strategy to deliver the revenue ambition through the portfolio of existing and target clients in GC portfolio.
• Increase client penetration and revenues for the bank network and product capabilities (cross selling) replicate TB solutions and success within the portfolio.
• Lead the team to achieve qualitative and quantitative performance objectives of your portfolio. Leveraging the existing sales tools and techniques to identify opportunities for new business.
• Maintain detailed and up to date knowledge of the bank’s comprehensive products and their application to clients needs and use this knowledge to structure solutions.
• Set SMART individual objectives that are in link and seek to achieve the overall objectives.
• Ensure smooth interaction and communication with customer support team, product development within GC team.
• Drive alignment with key stakeholders; TB teams across multiple geographies, LLC & PC, Global corporates, Business Banking & Operations to achieve TB objectives.
• Maintain high performance standards and role model behaviours that demonstrate the bank values.

Service and operational rigour – 30 %

• Working with the LLC & PS service teams to deliver world class customer service practices and ensure adherence.
• Working with the LLC & PS service teams to develop relationship account plans for their customer portfolios.
• Achieve Operational rigor excellence in all aspects of procedures and process undertaken to ensure 100% compliance.
• Minimize potential for fraudulent applications by following each product criteria.
• Ensuring that pricing is authorized by Transaction Banking Head, agreed with customer, and properly set up to ensure 100% collection upon product/customer set up.
• Follow the end-to-end product set up process ensuring new set ups are authorized and properly set up.
• Ensure compliance with operations risk & rigour requirements e.g., Health & Safety standards and security of premises.

Preferred Qualification

• Postgraduate or equivalent academic qualifications
• Over 5 years banking experience, majority of which must be in Cash and Trade.

Preferred Experience

• Cash and Trade product knowledge

Knowledge & Skills

• Solid and proven frontline transactional sales experience across Working Capital, Trade Finance (documentary trade products i.e., LCs, bonds & guarantees; bank & country risk products), Supply Chain Financing & Cash Management (Regional/Local payments, receipts and liquidity management structures, system infrastructure, etc.)
• Skills for analysing and formatting data provided by Finance and other sources.
• Strong sales management skills and experience, ideally with relevant banking or business/corporate banking background.
• Proven treasury, credit, and country risk exposure
• Open minded, good listener, flexible with ‘think out of the box’ mentality.
• Strong negotiation and presentation skills; ability to communicate with all levels in an organisation.
• Disciplined approach to deal execution/client follows up.
• Strong cross-cultural awareness
• Excellent interpersonal skills
• Team player
• Excellent knowledge of the banking policies, standards, local regulations, and legislation of the prevention of money laundering

go to method of application »

Job Summary

To provide specialist advice & support in order to elicit, analyse, communicate & validate less complex req for changes to knowledge management, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).

Job Purpose

• To design and deliver core sales and technical training that will affect return on investment through improved performance of the sales and customer network teams thus enabling the required revenue growth. 
• Responsible for identifying colleague learning and development needs, and for planning, organising, and delivering appropriate training interventions to specified quality, service, and cost standards

Training design, delivery, assessment and reporting 50%

• Support the Lead trainer and RBB subject matter experts in sales, products, and operations to design curriculum to ensure sales and core technical competence of the sales and customer network teams.
• Establish effective delivery and facilitating of the curriculum using cost effective methodologies, taking potential cultural and technological issues into account.
• Liaise with people managers and interviewing employees at all levels to identify and assess training and development needs.
• Develop business cases for new training programs to align with organisational goals.
• Working with learning management systems to upload online learning materials, evaluate completion and troubleshoot problems.
• Conduct periodic assessments of training delivered and provide reports to stakeholders including Head of Sales, People Partners, Learning & Development team.
• Provide weekly activity reports detailing significant events, progress on projects and milestones.
• Conduct follow-up coaching and support to colleagues to ensure embedding of skills.
• Responding to queries from colleagues about learning interventions.
• Managing budgets for learning and development interventions.

Stakeholder Engagement 25%

• Liaise with Head of Sales, People Partners, Learning & Development Specialists to establish a delivery plan and schedule annually.
• Effective relationship management within the People Function teams ensuring all are driving to achieve the same business imperatives.
• Develop and maintain excellent relationships with within the Retail & Business Banking function and across functions ensure achievement of business goals.
• Develop and maintain a strategic network of learning resources within Absa Regional Operations (ARO).

Training Support - 25%

• Assist in the creation and refinement of learning materials, ensuring they are engaging, relevant, and aligned with instructional design principles.
• Collaborate with subject matter experts to gather content and insights for training programs.
• Maintain program participant registration, rosters, and evaluation records.
• Collaborate with program leads to conduct course enrollments and administer participation surveys.
• Monitor learning team email inbox and address support requests.
• Support program leads by creating and maintaining relevant work plans.
• Support L&D team members with supply orders as needed.

Coordination

• Coordinate logistics for training programs, including scheduling, venue selection, and participant communications.
• Ensure seamless execution of training events, addressing any issues that may arise during sessions.
• Working with learning management systems to upload online learning materials, evaluate completion and troubleshoot problems.
•  Regularly assess training effectiveness and suggest improvements to training delivery methods.

Data Management

• Maintain detailed and accurate records of curriculums, training activities, attendance, and participant feedback.
• Utilize learning management systems (LMS) and other tools to organize, manage training data effectively and report.

Assessment and Feedback

• Administer assessments and surveys to evaluate participant learning and program effectiveness.
• Collect and analyze feedback to provide insights for program improvement and future planning.

Collaboration

• Collaborate with senior team members and other departments to ensure the successful execution of learning initiatives.
• Actively participate in team meetings and contribute ideas for the improvement of learning programs.

Research and Self-learning

• Keeping up to date with trends in research into learning and learning technology.
• Pursue own development to increase personal effectiveness.

Preferred Education

• First business degree in commerce or banking
• A Training certification is an added advantage.

Preferred Experience

Knowledge & Skills

Essential

• Leadership skills
• Effective communication, project management, and organizational skills
• Training design, delivery, and evaluation.
• Skilled as a facilitator of learning and development interventions
• Skilled at conducting in depth needs analysis and development of learning interventions.
• Well-developed coaching skills
• Well-developed consulting skills
• Collaboration with diverse stakeholders across a large organization
• Well-developed relationship building, interpersonal and influencing skills.
• Proven performance management and appraisal skills
• Good assessor skills
• Effective spoken and written communication.
• Proven organisational skills.
• Ability to work under pressure, self-discipline, and motivation.

Preferred

• Bank’s overall strategy for its Learning function (high).
• Knowledge in Training models and methods(high).
• Adult learning methodologies.
• L+D evaluation methods (medium).
• Commitment to customer service and process improvement
• Able to prioritize multiple tasks and projects.

go to method of application »

Job Summary

To provide specialist advice & support in order to elicit, analyse, communicate & validate less complex req for changes to knowledge management, policies & information systems, through the execution of predefined objectives as per agreed (SOPs).

Job Purpose:

• In this role you will oversee our RBB’s training and professional development programs. You will work closely with our senior management team. You will be responsible for designing, implementing, and managing comprehensive learning strategies to enhance employee skills and knowledge.
• To design and deliver core sales and technical training that will affect return on investment through improved performance of the sales and customer network teams thus enabling the required revenue growth. 
• Responsible for identifying colleague learning and development needs, and for planning, organizing, and delivering appropriate training interventions to specified quality, service, and cost standards.

Key Accountabilities

Training design, delivery, assessment and reporting 70%

• Collaborate with the RBB (Retail and Business Banking) leadership to identify training needs and create tailored development plans.
• Work closely with RBB subject matter experts in sales, products, and operations to design curriculum to ensure sales and core technical competence of the sales and customer network teams.
• Working with managers and colleagues to develop and design training materials that meet the needs of both.
• Coach and Manage the Learning coordinator as they coordinate all training activities across the business.
• Establish effective delivery and facilitating of the curriculum using cost effective methodologies, taking potential cultural and technological issues into account.
• Design coaching framework and follow-up and support to colleagues to ensure embedding of skills.
• Managing budgets for learning and development interventions
• Assist with the design and development of course materials using appropriate instructional design methodology.
• Design, develop and implement e-learning courses.
• Continually ensure up to date with the key business imperatives of the RBB function
• Liaise with people managers and interviewing employees at all levels to identify and assess training and development needs.
• Develop business cases for new training programs to align with organisational goals.
• Evaluating the effectiveness of training and reporting this to people managers
• Conduct periodic assessments of training delivered and provide reports to stakeholders including Customer Network Director, Head of Sales, People Partners, Learning & Development team.
• Provide weekly activity reports detailing significant events, progress on projects and milestones.
• Responding to queries from colleagues about learning interventions

Stakeholder Engagement 25%

• Liaise with Customer Network Director, Head of Sales, People Partners, Learning & Development Specialists to establish a delivery plan and schedule annually.
• Effective relationship management within the People Function teams ensuring all are driving to achieve the same business imperatives.
• Develop and maintain excellent relationships with within the Retail & Business Banking function and across functions ensure achievement of business goals.
• Develop and maintain a strategic network of learning resources within Absa Regional Operations (ARO).

Research and Self-learning 5%

• Keeping up to date with trends in research into learning and learning technology.
• Conducting training needs analysis surveys and research.
• Pursue own development to increase personal effectiveness.

Collaboration

• Collaborate with senior team members and other departments to ensure the successful execution of learning initiatives.
• Actively participate in team meetings and contribute ideas for the improvement of learning programs.

Preferred Education

• First business degree in commerce or banking.
• A Training certification is an added advantage.
• Preferred: Human Resources experience.

Preferred Experience

• At least 5 years’ experience in sales or business development role in financial services sector.
• 3-5 years in learning/training environment with a good understanding of delivery of L&D interventions to a complex business.

Knowledge & Skills

Essential

• Leadership skills
• Effective communication, project management, and organizational skills
• Training design, delivery, and evaluation.
• Skilled as a facilitator of learning and development interventions
• Skilled at conducting in depth needs analysis and development of learning interventions.
• Well-developed coaching skills
• Well-developed consulting skills
• Collaboration with diverse stakeholders across a large organization
• Well-developed relationship building, interpersonal and influencing skills.
• Proven performance management and appraisal skills
• Good assessor skills
• Effective spoken and written communication.
• Proven organisational skills.
• Ability to work under pressure, self-discipline, and motivation.

Preferred

• Bank’s overall strategy for its Learning function (high).
• Knowledge in Training models and methods(high).
• Adult learning methodologies.
• L+D evaluation methods (medium).
• Commitment to customer service and process improvement
• Able to prioritize multiple tasks and projects.

go to method of application »

Job Summary

Provide complex advice and support in the positioning of investments & sales operating models and frameworks in a broadly defined business functional strategy; enabling operating model, strategy and value chain formulation and alignment.

Job Purpose

This function reports into the Head of Markets post in country and is one of the three key functional positions within each Market.  It is a high-level management position requiring a focused and independent approach to achieving best practice criteria in the management of the function whilst maintaining a balanced interaction with the other two key areas of Markets.  The incumbent is expected to operate with business flair and actively contribute towards the overall business strategy of Markets.  The function is implicitly aligned with the corporate bank but also carries responsibility for retail Market sales activities either directly or through internal interface customers.

• Management and development of the Market Sales function.
• Co-ordinate with other countries and regionally Market sales activities.
• To become the preferred point of contact both externally and internally for Markets sales activities.
• To become the bridge between the interests of the corporate, merchant, and commercial bank and the marketplace for Markets products, strategies and structured solutions.
• Providing input and guidance to the rest of the Markets executive team.
• Exploring and defining the business opportunities in the Market sales function

Key Accountabilities:

Strategy development and execution: Time split 30%

• Drives and formulates strategy and delivery through formal qualitative and quantitative analytics, problem framing, value chain assessments and market opportunity identification.
• Support Head of Markets in the delivery of aligned business strategy that takes account of financial performance, Function health [5Cs], balance sheet & risk management and attainment of required goals and objectives.
• Advise the Head of Markets on on-going issues and programmes to address these in the business unit and set up a process for monitoring
• Continuously monitor the overall Business Performance (Finance, Risk, Compliance, Change, HR) of the business unit and advise the Head of Market of any possible deviations and the actions that have been created by the business units to address these
• Conduct ongoing assessments of market and competitive landscape e.g. mergers, top competitors, identification of clear water/white space opportunities and seizing them to determine suitability for the business to venture in.
• Continuously monitor the potential impact of new tactical plans on the reputation risk of the department and the Bank and advise Head of Markets on appropriate action to take to minimise the risk
• Responsible for Strategic Planning and Financial Analysis of  Market Sales Projects
• Develop and drive key strategic activities in the Head of Market’s office ensuring overall fit with business strategy in context of overall Africa Markets strategy.
• Deliver insightful recommendations in a persuasive and thoughtful manner.
• Support Head of Markets to achieve Customer service standards/experience and building Absa Market profile/reputation within the country and sub-region whilst maintaining strong business relationships in and outside Absa.

Research and Market intelligence - Time split : 20%

• Compile an annual Market Sales Business plan and ensure that regular monthly feedback on performance is available.
• Work with MI team on market intelligence gathering tools or forums to ensure that at any one time we have information on technology changes, mergers and acquisition, business capabilities of various competitor banks and any other human intelligence that will aid strategy formulation and implementation.
• Carry out research and analysis on a stand-alone basis or as part of other product or functional teams to provide intelligent information for decision making.
• Be a key source for industry intelligence data across various disciplines including industry evolution analysis and competitive dynamics.
• Ability to take business analytics data and drive this to a logical and relevant conclusion e.g. business proposition with minimal supervision.
• Work with the various strategy work-streams of the bank, especially in relation to the Markets business, to measure and improve strategic initiatives as well as make same available to the direct reports of the Head of Markets.

Sales and Distribution  - Time split: 30%

• Trading with customers directly as required;
• Develop close contacts with both the corporate bank relationship managers and customers;
• Promote the expansion and penetration of Markets business into customers and expand the customer base;
• Meet the various volume profitability targets as set;
• Develop close contact with interbank counterparties and originate dated structured transactions and RMPs
• Promote the expansion and penetration of CIB Markets products into Institutional, Public sector customers and expand the customer base
• Meet the various client numbers, product volume and profitability targets
• Ensure compliance with all group, credit, etc. policies
• Play a leading, visible role in the development of the Ghanaian market.
• Business development. Work to establish new client relationships, grow business on existing lines and introduce new products
• Chief structurer. Originate big ticket transactions and successfully close them
• Ensure Absa leads the market in Fixed Income distribution
• Anticipate market developments and identify client needs and trade opportunities with risk-adjusted superior returns

Risk Management - Time split: 5%

• Drive the annual planning and review of the desk’s STP, RAF and MTP budgets
• Ensure sales and products distributed leave no Traded Market risk in client portfolios
• Ensure new product approval governance and related policies are strictly adhered to
• Meet all periodic reporting requirements
• Maintain constant contact with key stakeholders (Trading, Larger Sales Team, PCG, MR) to ensure income is appropriately realised, accrued and risk is managed

Operational Rigour Practice   - Time Split: 5%

• Ensure that Group and BARAF policies and procedures and relevant credit limits are adhered to at all times.
• Achieve operational rigour and excellence in all aspects of procedures and processes undertaken to ensure 100% compliance.
• Minimize potential for fraudulent applications by following each product criteria.
• Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.

Leadership - Time split: 10%

• Design appropriate structures to deliver the desired results and acquire and retain the right talent.
• Influence and maintain an engaging and high performing Markets culture that is conducive to attracting, motivating, and retaining a diverse group of talented employees at all levels.
• In partnership with relevant matrix stakeholders manage the performance, recruitment, remuneration, development, mobility, succession, and career development of the team.
• Creating a motivating environment for Markets talent across the region. To both attract and retain the best.
• Drive the develop and growth of all direct reports.  Provide guidance and steer on all aspect of team and business leadership as well as local stakeholder management. Consistently coach and engage the team directly and through identified training interventions to support their leadership development as well as effective and optimal leadership of their respective teams. 
• Set Objectives and actively manage performance and own annual reviews for all direct reports
• Drive the digital agenda embedding the active use of data analytics and insights to inform business decisions and execution 
• Monitor and review trader and sales team performance and approves activities concerned with the execution of trading and sales strategies.

Education and Experience Required

• Post-graduate degree in Commerce or Finance.
• ACI Dealing Certificate
• Minimum of 10 years of Financial/Capital Markets experience in Sales and Trading within a large multinational bank and 3-5 years of experience in a similar role
• Strong commercial acumen.
• Extensive understanding of the local and global economy including:
• Economic policies and practices
• Regulatory landscape including Central Bank policies
• Key commercial sectors and critical success factors for these sectors
• Understanding of interest rate, foreign exchange, credit risk
• Understanding of the policies, ethical issues of Sales and Trading
• Knowledge of Markets products and back-office operations
• Understanding of political and economic activity worldwide
• Demonstrable knowledge of Global Markets products and experience covering clients at a Senior Level.
• Extensive regulatory, risk and financial management experience.
• A track-record of leading large high performing teams

Competencies/Skills

• Business Awareness
• Strong ability to manage relationships
• Ability to work in a dealing room environment
• Innovative and ability to use own initiative and take decisions with authority and confidence
• Have a high ethical,  moral code and behave professionally at all times
• Show effective marketing and influencing skills
• Be a first-class communicator.
• A high level of self-direction is expected at this level
• A total commitment to sales and customer orientation
• Frequent need to work outside of normal working hours
• Assisting in the management of customer bank relationships across different business lines.            

Knowledge and Expertise

• Effective trading ability and good track record
• Experience in Market Sales
• Sound understanding of bank balance sheet and income statement analysis
• An effective leadership style with passion and commitment
• An understanding of financial risk management strategies and tools
• A good in-depth knowledge of Market products, services and strategies and back-office operations
• A good general knowledge of other bank products in particular trade and structured trade finance, merchant banking products and structures (including project and structured finance, and tax driven structures)
• A full understanding of the policies, processes and ethical issues surrounding Markets business.
• A sound understanding of the workings of the corporate retail and merchant banking operations
• A willingness and ability to pro-actively manage customer relationships through on-site visits, presentations, and social gathering.
• A working knowledge of capital markets products.