Operations Associate at Zeynox Ventures

Operations Associate Job Description

Reports to
Two principals. The partner managing short stay rental operations for day to day property work and the founder of the broader venture group for cross business work

Location Nairobi hybrid field and remote
Start Date Monday May 4 2026
Type Full time with a 6 month probation period and 30 60 90 day reviews
Compensation KES 25000 to 35000 per month gross based on experience plus airtime and reimbursable work related transport

About the Role

We are a small Nairobi based group of ventures covering short stay rentals, tech consulting, a classified marketplace and a farming and land business

This role sits across all of them and is designed to fill the gaps between people, projects and operations

The role is split into two main parts

• Short stay rental operations about 20 hours per week
• You will support the partner managing the rental portfolio. This includes coordinating cleaners and caretakers, conducting unit inspections, maintaining supplies and standards and handling booking platform administration
• Cross venture execution about 20 hours per week
• You will support the founder on project execution across multiple ventures including land sales, stock clearance, marketplace listings and general administrative support

If you are looking for a fixed and narrow job this is not it. If you enjoy bringing order to fast moving operations this role will suit you

Core Capabilities Required

• Short stay rental operations people places and standards
• You can walk into a furnished rental and quickly identify issues with cleaning, supplies, damages and presentation
• You can coordinate cleaners and caretakers in both Swahili and English without conflict
• You are comfortable using WhatsApp calls and basic tools for coordination
• You understand urgency around guest check ins and unit readiness
• You can learn or already use booking platform tools such as listing updates, rate changes and review responses
• Project execution consistency and follow through
• You can take a weekly brief and execute it without needing repeated reminders
• You can handle tasks such as broker follow ups, tracking conversations and reporting progress
• You can support simple campaign execution by coordinating creatives, posting, tracking and reporting
• You can take unclear tasks and drive them to completion
• You can read a short brief and write a clear summary
• You follow through consistently and do not need to be told twice
• Cross business administration organisation and discipline
• You can manage multiple small tasks at the same time without losing track
• You keep notes, log actions and follow up
• You are comfortable using spreadsheets accounting tools and basic systems or can learn quickly
• You can work independently without constant supervision

Who You Are

• You have between 2 to 5 years of experience in property management, hospitality, executive assistance, small business administration or operations
• You may have worked in short stay rentals, hotels, real estate, startups or accounting firms
• You have basic familiarity with QuickBooks or similar tools
• You write clearly in English and speak Swahili comfortably
• You know Nairobi well

You are looking for a role with responsibility, autonomy and hands on work

Non Negotiable Requirements

• You are based in Nairobi
• You have a valid driving license with at least 3 years of driving experience
• A motorcycle license is an added advantage
• You are comfortable speaking Swahili and writing professional English
• You are comfortable using WhatsApp for work coordination
• You are comfortable being measured on outcomes rather than hours
• You are available to start on Monday May 4 2026

Nice to Have Not Mandatory

• Experience with short stay booking platforms
• Experience with QuickBooks Online
• Experience working in a business with more than one principal