Life Servicing Assistant at Britam

Job Purpose:

The job holder will be responsible for administration of group life and credit life business.

Key responsibilities:

• Reconcile member details with existing data whenever there are changes to scheme membership e.g. changes in salary, addition or exit of scheme members.
• Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
• Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties.
• Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs.
• Prompt processing of medical requisition forms for members above the free cover limit.
• Support retention of business by adhering to the set SLAs and TATs.
• Promote relationship management with the clients.
• Ensure accuracy in costings and debit/credit notes.
• Follow up on timely premium payment from the clients.
• Follow up on timely Administration Fee payment by the related parties.
• Prompt handling of queries from the client and related parties.
• Prompt processing of supplementary costings.
• Prompt communication of costings (i.e. new entrants, revised salaries & exits).
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Bachelor’s Degree in a business-related field. 
• Professional studies in insurance – AIIK or ACII.
• Proficient in Microsoft Office tools.

Technical/ Functional competencies:

• Knowledge of insurance industry and concepts.
• Knowledge of insurance regulatory requirements.
• Knowledge of group life service operations.

Leadership category responsibility framework (Core Competencies):

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organizational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.