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  • Posted: Aug 6, 2022
    Deadline: Aug 17, 2022
  • Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
    Read more about this company


    Lingala Language Speaking Call Center Agents

    Duties and Responsibilities 

    • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
    • Make well balanced decisions and personally driven to be an effective advocate for our community.
    • Investigate and resolve issues that are reported on client platform such as requests for account support.
    • Respond to user inquiries with high quality, speed, empathy and accuracy.
    • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
    • Identify inefficiencies in workflows and suggest solutions.
    • Recognize trends and patterns and escalate issues outside the company policy to the global team.

    Qualifications and Experience

    • Between 21-35 years.
    • Must be living in Kenya legally.
    • Must speak fluent English and Lingala languages.
    • College education mandatory.
    • Must be currently unemployed or working as a casual.
    • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
    • High affinity and cultural awareness of political/social situation regarding the relevant market/region.
    • Must have KRA pin, bank account, NSSF & NHIF documents.

    Method of Application

    To apply send your CV to: Flexi Personnel ATS or [email protected] latest by 17th August 2022. Indicate Tittle on the email subject for easier retrieval and placement.

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