Load Controller- Cargo at Kenya Airways

Detailed Description        
KEY ACCOUNTABILTIES/RESPONSIBILITIES 

• Embrace and maintain a positive safety culture, a healthy and secure working environment in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines. 
• Prepare load sheets and loading instructions for safe flight operation. 
• Preparation and availing of the required flight documentation-ATC flight plans, Customs clearances, MET folders and NOTOC to the cockpit crew. 
• Accurately and timely communication in accordance with SLAs and customer expectations.-via e-mails , SITA , telephone , VHF systems , FAX ,radios to crew ,hotels , shippers , customer airlines , outstations , tower and internal ;MVT,CPM,LDM,UCM, inclusive 
• Timely resource preparation for flight handling in accordance with contract scope and SLA. Timely and proper completion of actual offloading and loading of cargo and mail efficiently through actual supervision and there after signing the loading instructions to confirm safety. 
• To ensure safety & security of cargo ramp operations follows relevant legislative/industry requirements 
• To ensure a healthy working environment in accordance with relevant industry and legislative requirements for personnel working in cargo ramp operations. 
• To ensure conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines. 
• Prepare timely and accurate performance and activity reports-ramp activity/logbooks/email reports. 
• Liaise with customers airlines to ensure efficient service delivery. 
• Liaise with duty team leader to ensure on time positioning of cargo, equipment and parking bay booking for convenient and efficient aircraft handling. 
• Build and maintain relationships with key stakeholders to enhance customer service standards and facilitate the exchange of information.  Cockpit crew briefing.  Ensure all pallets are in contour and that all their restraints/tie downs are in order, the crash net is secured, and aircraft doors closed before departure. 
• Initiating, coordinating and documenting all the actions and steps taken while handling a real emergency procedure situation. 
• Identify and report hazards, near misses, incident and accidents.

Job Requirements        
QUALIFICATIONS KNOWLEDGE, SKILLS, EXPERIENCE COMPETENCIES Degree/professional qualification. 

• Relevant airline certification. 
• Communication/interpersonal skills. 
• Supervisory/management skills. 
• Computer literate. 
• Experience 3 years’ airline operations Customer focused High integrity Team player Physically fit Self-motivated Time conscious