Manager – Alternative Dispute Resolution at Kenya Revenue Authority (KRA)

Department: Legal Services and Board Coordination

Division: ADR

Responsible for (Purpose of the job).

• Coordinating Case Review Forums, oversee preparation of Comprehensive Information Pack (CIP) for facilitators, co-ordinate CTDR administrative operations, revenue related activities, preparing policy briefs, strategies and evaluation of ADR initiatives undertaken. Facilitating simple tax disputes.

Tasks and outputs:

• To ensure compliance with SLA’s;
• Participate in case review forums;
• Determine suitability of tax disputes for ADR;
• Participate in development of Comprehensive Information Packs (CIP) for facilitators;
• Participate in the implementation of Dispute Management and Alternative Dispute Resolution (ADR) initiatives;
• Develop and managing an effective feedback mechanism for tracking ADR initiatives;
• Co-ordinate and manage tax disputes;
• Participating and coming up with strategies for stakeholder engagement (both internal and external);
• Preparing/review policy briefs and reports;
• Preparing strategic and operational reports for the division;
• Overseeing performance of Staff under his supervision;
• Participate in sensitization of stakeholders on ADR strategies employed by KRA;
• Maintain databases for disputes handled at ADR and other reports;
• Monitoring of general performance targets for the Division;
• Assist in the Administration, monitoring and compliance function of the division. 

Minimum qualifications

• Bachelor’s Degree in Commerce; Finance or Accounting, Economics, Statistics & Law
• Must have undertaken 20-hour training on mediation skills;
• A member of Chartered Institute of Arbitrators.
• Management and Governance courses.
• A Master’s Degree and CPA or ACCA will be an added advantage.
• A good understanding of Revenue Statues and International Taxation;
• Exposure to disputes management, resolution and mediation skills.

Minimum years of experience

• Five (5) years’ experience in dispute resolution practice, two (2) of which should be in a entry level management position in a comparable organization.

Competencies required for this role

• Strong administrative, managerial and leadership skills
• Excellent decision making skills and capabilities
• Excellent planning, organizational and analytical skills
• Resilient, focused and results oriented.
• Excellent oral and written communication, presentation and interpersonal skills.
• Motivated, dynamic and dedicated team player.
• Ability to build and maintain strong relationships.