Manager ATM System Support - ATM Engineer at KCB Bank Kenya

The Position: 

The primary role of the Manager ATM System Support - ATM Engineer is to maintain an efficient ATM System, to deliver quality service to both internal and external customers and provide high system availability of systems at all times and to provide operational assistance and guidance in IT related areas to the Card Center team and ensure compliance of the ATM system with payment associations (VISA & MASTERCARD).

Key Responsibilities:

• Perform core system administration tasks and custodian of ATM systems, ensure security of systems and information. Maintain inventory of the systems and perform authorized user support.
• Management of performance for the ATM Services support team within Technology comprising of system administrators and operators maintaining the bank’s ATM systems and responsible for a 24/7-hour support.
• Managing and supporting the ATM Systems to ensure stability and availability.
• Development of ATM Scenarios and work with vendors in additional customizations.
• Overseeing ATM configuration Support and 3rd Party Integrations.
• Support ALL Project Management of ATM Implementation and rollouts.
• Establish and maintain ATM schedules and controls to ensure timely delivery compliance and mandates.
• Maintain & review the ATM Software packages and Kernel parameter.
• Provide technical expertise with respect to EMV and encryption capability and assist in integration of our current line of business applications for the latest & next generation of card solution.
• Ensure 24*7 availability of the ATM systems as required by users
• Perform ATM System upgrades and apply system patches promptly received from system vendors.
• Enforcing Compliance to CBK and Card Associations standards i.e. Visa & MasterCard.
• Following established change management practices by ensuring that they are well tested. and are rolled out in a manner that adheres to established business processes.
• Continual Service Improvement by recommending and implementing upgrades or changes to the ATM system for increased performance, security or business benefits.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s Degree in IT/Computer Science or related field.
• Have a minimum of 4 years’ experience in Technology with the following;
  • At least 3 years’ experience in Card and ATM.
  • At least 2 years’ experience in Banking Operations.
  • At least 1 year experience in IT Projects.