Manager Consumer Education at Insurance Regulatory Authority (IRA)

REF: MCE/09

The position is responsible for managing the process of creation awareness and enhancing understanding of insurance concepts by providing information and objective advice to stakeholders on insurance to enable them make informed decisions

Job Specifications

Duties and responsibilities will entail:

Managerial / Supervisory Responsibilities

• Manage formulation of effective strategies, policies and programmes for consumer education to ensure the Authority achieves its mandate. Review reports on insurance awareness and literacy gaps and make recommendations to management for decision making. 
• Coordinate development and delivery of financial education and outreach programmes to ensure enhanced understanding of insurance concepts by members of the public;
• Coordinate development and implementation of needs assessment and baseline surveys to determine value for money on the department’s intervention.
• Review progress reports on consumer education training and outreach activities and make recommendations to management for effective decision making.
• Participate in the development and review of the Authority’s strategic plan
• Coordinate Development, implementation, monitoring and evaluation of risk assessment framework for the department.
• Participate in development of a consumer education strategy and annual
• work plan for approval by the Board to guide the Directorate’s work; 
• Ensure compliance and direct the implementation of the Risk Management Policy Framework; and support management in ensuring that the framework is integrated in the day-to-day activities of the department, Ensure timely implementation of agreed action arising from audit recommendations.

Operational Responsibilities / Tasks

• Coordinate Identification of legislative changes and recommend to management.
• Formulate and implement consumer education programmes.
• Initiate, coordinate and oversee development of Information, Education & Communication (IEC) materials
• Monitor and evaluate outreach activities and make recommendations to management.
• Prepare Board and management reports in matters relating to consumer education
• Responsible for the management of events that have an impact on the achievement of the department’s operational objectives.
• Manage implementation of the risk management framework across the Authority to ensure adequate mitigation of risks.
• EnsurecompliancewiththeDirectorate’sstandardoperatingprocedures;
• Participate in development of the Directorate’s budget and procurement plans to facilitate execution of the annual work plan.
• Supervise, appraise, coach and mentor direct reports;
• Ensure professional standards are maintained by direct reports;

Persons Specifications

• Master’s degree in Commerce, Statistics, Insurance, Actuarial, Education, Communication, Finance, Risk Management, Economics, Law, ICT, Business Administration or its equivalent.
• Bachelor’s degree in Commerce, Statistics, Insurance, Actuarial, Education, Communication, Finance, Risk Management, Economics, Law, ICT, Business Administration or its equivalent.
• Nine (9) years’ experience
• Professional qualifications in Insurance (ACII/AIIK/FLMI).
• Membership to a recognized professional body
• Certificate in Computer Proficiency.
• Management course lasting not less than Two (2) weeks will be an added advantage.
• Meets provision of chapter six of the Constitution

Competencies and skills

• Strong communication and reporting skills;
• Strong analytical and numerical skills;
• Strong organization and interpersonal skill;
• Mentoring, coaching and leadership skills;
• Conflict management; and
• Ability to work under pressure, prioritize and multi-task.