Manager, Core Banking Products at SBM Bank

Job Summary

The role involves:

• Take the lead in actualizing the vision and roadmap for core banking products covering lending products, savings accounts and transactional accounts (CASA) aligned to Bank’s overall strategy.
• Lead cross functional team to implement identified products or products enhancements in Flexcube core banking system
• Work with pillar heads to gather business requirements and translate that to solutions for customers
• Document required product features and act as the liaison person with technology team to ensure requirements are well understood for subsequent implementation
• Collaborate with other Product Leads to create bundled solutions anchored on core banking systems.
• Lead core banking products development process end-to-end from conception to commercialization
• Champion continuous products enhancement by adding new products, enhanced product features to keep products attractive and competitive in the market.
• Identify new market opportunities through research, competitor analysis and incorporating customer feedback.
• Act as the key liaison person with technological functions both withing the Bank and external providers to create, test and roll out new products.
• Monitor product performance against set KPIs and generate reports with actionable insights to business heads
• Ensure compliance to product policy in new products approval and risk management

Key Responsibilities: 

Time Product Management -60%

• Implementation of products as defined in the roadmap for core banking products covering Lending Products, Savings Accounts and Transactional Accounts (CASA) aligned to Bank’s overall strategy.
• .Lead core banking products development process end-to-end from conception, design, development, testing, production releases to commercialization.
• Own full product life cycle covering post launch improvements.
• Implement optimal pricing for bank products to meet business objectives while ensuring competitiveness.
• New products enhancement in line with emerging needs and opportunities. 
• Manage product backlog and prioritize product development initiatives.
• Oversee and manage changes done on core banking products.
• Ensure accurate and up to date product parameters are implemented in the system including charges and rates.

Business Development- 20%

• Support business heads in designing product adoption strategies including cross sell /upsell opportunities
• Have a shared ownership for business KPIs on core banking products – CASA and Loans
• Work with marketing to organize market activation drives and campaigns for target products
• Product performance monitoring and reporting - define KPIs for product success in conjunction with Business heads
• Drive products innovations by embedding value added service from other product lines
• Ensure continuous customer education and knowledge on core banking products 

Governance, Risk and Compliance - 10%

• Ensure all bank products are duly approved by relevant stakeholders in line with Products & Innovations policy.
• Work with the compliance team to confirm/ensure that Bank’s products are approved and in compliance with CBK regulations and other applicable local and international laws
• Ensure all products meet defined KYC/AML standards set by the bank
• Work closely with Data Protection Officer to ensure adherence to set regulations on data protection for all bank products.
• Periodic review of operational policies and procedures as developed by the Risk and Compliance departments for adoption.
• Conduct regular business risk assessments, highlighting major risks to key stakeholders and recommending mitigations for identified risks. 

Training and Awareness - 10%

• Act as the product training champion across the branches and head office departments to promote product knowledge.
• Ensure that key facts document is up to date accurate. 3. Work with marketing team to ensure all customer facing collaterals like user guides, tariff guides FAQs, webpages, Application forms and other relevant information sources are up to date and accurate.

Key Relationships

Direct Reports to this Position - N/A

Customers of this Position:

• Corporate Business
• Retail and SME Business
• Bank Branches

Knowledge, Skills and Experience required for this Role

Job Knowledge:

• Deep understanding of core banking products, savings, current accounts and lending products
• Ability to grasp new ideas quickly and translate them into solutions
• Excellent knowledge of Flexcube core banking system.
• Knowledge of CBK prudential guidelines, rules and regulations

Job Experience:

• 7+ years’ experience in leading CASA and Loans product management

Education:

• Bachelor’s Degree from a recognized university in Business related field.

Desired qualities for this Role:

• Attention to details and organizational skills
• Flexibility to handle multiple complex projects
• Proven ability to build relationships and work effectively in cross-functional teams
• Highly analytical and organized.
• Results oriented and self-driven.
• Customer empathy
• A critical thinker and problem solver.
• Innovation driven and champion.