Manager Corporate Communications at Lake Victoria North Water Services Board

Job Purpose
The division is responsible for the management of the overall Corporate Communications function of the Agency including building a brand for the Agency, consolidating and communicating the Agency’s messages to the public, manage stakeholder relations, undertake activities , implement the Agency’s corporate social responsibility policy programs , external and internal communication strategies to ensure that unified, consistent and positive messages define and promote the corporate identity and mission

Key Responsibilities/ Duties / Tasks

• Managerial / Supervisory Responsibilities
• Develop, manage and oversee implementation of the Agency’s communication strategy and policies.
• Image and relationship management – establish and implement strategies for building and maintaining positive image and relationships with the various segments of the Agency’s Stakeholders and public.
• Plan, co–ordinate and manage public and corporate events to ensure high visibility of the Agency’s brand;
• Develop, produce and manage information, education and communication (IEC) materials including newsletters,
• brochures, flier, fact sheets, reports and other printed materials designed for the general public.
• Develop, manage and oversee implementation of corporate social responsibility programs and activities.
• Manage the Agency’s website
• Manage digital communication and social media presence;
• Develop and manage of Crisis Communication Strategies and plans.
• Mainstream media management: – media liaisons, relations, placements, monitoring and research.
• Develop and maintain effective communication networks with the various stakeholder groups.
• Manage public queries, complaints and complements on the Agency
• Develop and oversee implementation of Access to Information policy
• Perform communications research and monitor the progress of various communication strategies
• Develop effective communication procedures and policies for various situations and crises
• Manage media enquiry
• Manage complains from stakeholders and feedback on inquiries
• Manage risks within the division
• Ensure ISO standards (QMS EMS. ISMS) are understood internalised and implemented by staff in the division

Job Dimensions:

• Financial Responsibility
• Administer an annual communications budget of KES 50 Million.
• Responsibility for Physical Assets
• Computer office equipment, camera, communication materials.
• Decision Making / Job Influence
• Both Managerial and Operational decisions
• Working Conditions
• Office setting and fieldwork (60% office, 40% fieldwork)
• Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

• Have a Bachelor’s Degree in Communications or equivalent qualification from a recognized institution;
• Master’s Degree in Social Sciences or equivalent qualification from a recognized Institution will be an added advantage
• Professional Qualifications / Membership to professional bodies
• Management course lasting not less four (4) weeks from a recognized institution;
• Member of a relevant professional body.
• Previous relevant work experience required.
• Six (6) years of work experience, three (3) of which should have been in supervisory role

Functional Skills and Behavioral Competencies/Attributes:

• Proficiency in ICT;
• Ability to identify, set and achieve objectives and goals;
• Ability to implement change management strategies;
• Highly developed written and verbal communication skills including the ability to present complex reports at a senior management level;
• Strong managerial skills and ability to lead teams;
• Mentoring, coaching and leadership skills;
• Attention to detail;
• Problem solving and analytical skills;
• Interpersonal and negotiation skills;
• Integrity and professionalism;
• Social and Emotional Intelligence;
• Fulfill the requirements of Chapter Six of the constitution.