Manager, Digital Adoption & Channel Grow at Standard Bank Group

Job Purpose:

• To drive customer digital platform adoption through digital registrations and utilization in order to increase revenue and improve client experience on digital channels for existing BC Clients SA.

Output:

• Adhere to risk framework, appetite, risk control procedures, governance and risk toolbox.
• Develop business cases that promote digital adoption, including trade off proposals for costs vs benefits.
• Ensure alignment to the People and Culture standards with regards to all employee-related matters.
• Ensure relevant, baselining, tracking and reporting of all initiatives related to Digital Adoption.
• Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit.
• Guide Client Coverage teams to achieve the set adoption targets that will lead to financial growth.
• Identify current and potential employee skill requirements in consultation with the People and Culture function.
• Identify reasons for low digital adoption and develops proposals to remediate.
• Manage Operational Risk loss within a prescribed tolerance limit as it pertains to digital adoption.
• Monitor campaign expenditure against adoption growth, revenue and makes decisions to continue or terminate campaigns in collaboration with relevant stakeholders (i.e. line manager, Client Coverage teams).
• Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel adoption plans.
• Prepare implementation plans for approved remedial actions and drives execution across Client Coverage teams.
• Provide consolidated reporting of trends for client digital adoption across all sectors and segments.
• Provide input into campaign development and Marketing briefs to promote digital channels.
• Provide input into execution of Marketing initiatives for key adoption campaigns.
• Provide input into new CVP developments and enhancements that will support digital registrations and continued utilisation of digital channels.

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Digital & eCommerce, BCC
• Business & Commercial Clients
• 5-7 years
• Experience in promoting or selling digital banking products and processes. Marketing experience and designing of campaigns. Experience in change management within a digital banking or technology solution environment.

ADDITIONAL INFORMATION
Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Establishing Rapport
• Examining Information
• Generating Ideas
• Interpreting Data
• Managing Tasks
• Providing Insights
• Pursuing Goals
• Taking Action
• Team Working

Technical Competencies:

• Attitude of Customer Experience
• Commercial Acumen
• Creative Problem Solving
• Data Analysis
• Mind of Customer Experience
• Risk Identification
• Risk Response Strategy