Manager Financial Crime at HF Group

Principle Accountabilities

• Develop and implement of a proactive Fraud Risk Management Program using data extraction, data analytics and management reporting.
•  Leading a team in reviewing various customer transactions and activities to flag or identify suspicious activity.
•  Actions all card fraud alerts in the power card card management system.
•  Caution cards on power card stop list
•  Update travel advisory for customers when informed
•  Undertake investigations of debit and credit card disputes
•  Review current card fraud rules to ensure are working effectively in line with the risk management framework.
•  Handle chargeback fraud.
•  Create card fraud rules as per transaction monitoring standards
•  Contributing to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
•  Lead, mentor, and manage a team of fraud analysts
•  Complete daily review of exception reports with a view to identify suspect activity/transactions and submission of summary finding reports as well as promptly institute control measures.
•  Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the operational and business units.
•  Risk assesses the effectiveness of antifraud programs and controls in place.
•  Analyze internal and external fraud loss data reporting to monitor risk management activities associated with significant losses.
•  Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact fraud risk management.
•  Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
•  Assists management in the development and implementation of the Antifraud control activities both preventive and detective controls.
•  Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
•  Service Level Agreements (SLA) adherence on issues resolution with minimal customer complaints
•  Prepares monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
•  Attend and actively participate to scheduled engagement meetings on fraud related matters.
•  Attend Kenya Bankers Association Forums and build with law enforcement, Telecoms and other banks.

Key Competencies and Skills
Technical Competencies

•  Knowledge of Criminal Justice System in Kenya
•  Ability to understand and document workflows and business processes
•  Strong analytical and monitoring skills
•  Strong technical knowledge in debit/credit card systems and processes
•  Expertise in identifying and evaluating potential risks in real estate investments and operations
•  Skills in developing and implementing crisis management plans and business continuity strategies.
•  Good report writing and presentation skills.

General Competencies

•  Process orientation
•  Strong business acumen
•  Solution orientation
•  Strategic orientation
•  Strong ethical standards and integrity
•  Ability to handle sensitive information with confidentiality

Minimum Qualifications, Knowledge and Experience
Academic Qualifications

• Bachelor Degree in Finance/Accounting, Economics, Actuarial Science, Criminology, Computer science or relevant degree.
• Professional qualifications in the fields of Risk Management, and Compliance.

Experience

• Minimum 6 years Banking work experience with at least 2 in fraud risk management related role.
• Proven experience in managing and leading a team.
• Hands-on experience conducting complex investigations into fraud, including forensic accounting, interviewing suspects and witnesses, and collecting evidence
• Experience in handling card fraud monitoring
• Experience in Visa risk manager fraud system
• Deep knowledge in credit card fraud rules and charge