Manager, Non Performing Loans (Consumer & High Net-worth) at Stanbic Bank

Key Responsibilities

REHABILITATION AND COLLECTIONS OF THE NON-PERFORMING LOANS PORTFOLIO

• Guides and mentors’ staff to identify opportunities where distressed debt solutions can be provided to customers and staff alike in order that they can be rehabilitated back to the performing loans portfolio
• Designs the required strategies and formulates effective tactical plans to maximise collections on unwilling customers through instituting legal and collections actions in the most efficient manner to reduce the monthly impairment charges
• Ensures that all the required processes, systems and controls are relevant to effectively manage Attorneys, Liquidators, Trustees, Executors and Debt Collection Agencies to minimise Credit losses to within agreed targets
• Ensures that in-house and outsourced collections strategies are effectively executed in order to achieve agreed collections rates
• Ensures that robust repossession, storage and disposal controls are in place to facilitate the securing and realisation of the Bank’s assets
• Operates within delegated authority levels and ensures that subordinates have the requisite mandates to perform their daily tasks
• Actions delegated tasks from the Head, Rehabilitation and Recoveries within specified deadlines and reporting requirements
• Reports suspicious transactions to Fraud Prevention Services and to the Money Laundering Officer where appropriate
• Ensures consistency in the execution of Bank policy and procedures in order to adhere to all laid down governance requirements regarding actions instituted in the non-Performing portfolio
• Ensures continuous improvement on set performance benchmarks in order to yield optimal performance levels
• Evaluates and improves on existing practices within Specialised Recoveries in order to ensure continued effectiveness and processing efficiencies
• Acts within the prescribed mandate insofar instituting legal action and supporting of Liquidators
• Represents the Bank during Court Cases as the primary witness and liaises directly with Bank’s Attorneys
• Signs Legal documentation where required within mandate on all matters handed to Attorneys
• Supports the appointment of vendors within mandate

Measures:

• Implementation of appropriate measurements and processes required for an efficient and effective team
• Satisfactory ratings on internal and external audits
• Maintain capabilities aligned to the CART assurance standards
• Value of monthly provisions reduced within agreed budget
• Collections rates as per agreed targets
• Impaired portfolio within budget
• Production and distribution of agreed performance outputs and benchmarks
• Cost/Recovery ratios within budget

STRATEGY MANAGEMENT

• Guides and mentors’ staff to identify opportunities to increase recovery rates to exceed monthly targets
• Designs the required in-house and outsourced strategies and ensures diligent execution to maximise performance, this must be done in collaboration with the Manager partnerships in as far as outsource strategies are concerned
• Ensures that all the required processes, systems and controls are relevant to effectively manage the in-house accounts to achieve set recovery targets
• Ensures that robust repossession, storage, and disposal controls are in place to facilitate the securing and realisation of the Bank’s assets
• Operates within delegated authority levels and ensures that subordinates have the requisite mandates to perform their daily tasks
• Adheres to the requirements of the Credit Agreements and Usury Acts
• Ensures consistency in the execution of Bank policy and procedures to adhere to all laid down governance requirements regarding actions instituted in the Written off portfolio
• Ensures continuous improvement on set performance benchmarks to yield optimal performance levels
• Evaluates and improves on existing practices within Recoveries in order to optimise processing efficiencies
• Acts within the prescribed mandate insofar capital and/or interest compromises and the classification of accounts as ‘irrecoverable’

STAKEHOLDER MANAGEMENT

• Ensures internal stakeholder management through regular reporting on the performance of the Non-Performing Loans insofar the net provisions raised and recoveries on account of bad debts
• Provides suitable advice as and when required, regarding the legal, collections and recoveries processes to internal stakeholders and external service providers to manage expectations regarding performance outcomes and trends in the portfolios

MIS PROVISION AND INTERPRETATION

• Analyses credit data on a daily, weekly, and monthly basis to highlight efficiency gains and identify adverse trends requiring management interventions that consequently assist in achieving set targets and credit process efficiencies – for NPL
• Ensures the production and distribution of agreed performance outputs, i.e actuals vs set targets and reports that provide the required Portfolio insights to management and other stakeholders
• Dynamic Management Information that articulates the department’s activities, outputs, trends and performance
• Provide accurate data and reports timeously, inclusive of the processes governing the outsourcing of accounts with regard to account distribution by performance
• Provide relevant recommendations and suitable action plans to stakeholders as and when required, specifically as it relates to costly, protracted Legal matters

COST MANAGEMENT

• Manages Legal and Collections costs within agreed budgets for the Legal portfolios in the NPL and Recoveries departments.
• Manages headcount for the Specialized Recoveries and Recoveries department within approved target.

PEOPLE MANAGEMENT

• Responsible for inspiring, motivating, leading, and managing the team
• Responsible for the recruitment, development, and retention of relevant skills to meet the business needs
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job
• Ensures skills assessments and competency-based training takes place as and when required
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
• Creates an environment in which learning, and development are emphasised and valued
• Takes personal responsibility for coaching and mentoring others, especially as it relates to the correct application of the various Laws within the departments
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports
• Promotes a culture where the values of the Bank are seen to be ‘alive’
• Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis
• Develops and maintains an open communication channel with direct reports
• Monitors and manages the performance and development of staff within the area
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs
• Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures
• Maintain satisfactory ratings from all internal and external stakeholders including audit and similar functions
• Number of external courses attended by staff
• Frequency of internal connect and feedback sessions
• Formal training programme in place which addresses skills shortages and EPM PDP requirements
• Appropriate and consistent participation in the Bank’s Reward and Recognition schemes
• Diligent application of the Bank’s Performance Management processes

Qualifications

• Bachelor's degree in Business or Commerce related field

Experience

• Minimum of 4 to 5 years experience in operations / banking / project management / business analysis
• Instituting the appropriate legal action against recalcitrant debtors by effectively applying the required litigation options in order to facilitate successful Court verdicts. Legal and Collections experience with a sound understanding of how the Law relates to the principles of financial credit risk management procedures. Exposure to and experience in Banking / Financial institution related legal and collections matters is a valuable benefit. Application of knowledge, experience and sound judgement in formulating solutions to rehabilitate through the application of various collection tactics, or via the institution of legal proceedings.
• Experience in managing a Collections department with the ability to manage and lead staff effectively to achieve the required results. Experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied – both as it relates to unsecured and secured lending products.