Manager of E-Commerce & Logistics at Postal Corporation of Kenya

Job Purpose

The Manager of E-Commerce& Logistics is responsible for driving the digital transformation and growth of the corporation’s e-commerce services recognizing the increasing shift towards online transactions and the strategic importance of e-commerce in modern postal services. This role manages the transportation, storage, distribution, and delivery of goods purchased online, ensuring efficient and timely fulfillment of orders

Duties and Responsibilities

• Develop and execute strategies to enhance online retail presence, drive digital sales growth, and improve customer experience.
• Supervise the overall operation and management of PCK warehouse facilities, ensuring seamless receipt, storage, and dispatch of goods.
• Lead the order fulfillment process, including picking, packing, and shipping of customer orders, to ensure timely and accurate delivery.
• Collaborate with logistics partners and carriers to manage transportation, shipping, and delivery schedules, optimizing cost and efficiency.
• Utilize warehouse management systems, e-commerce platforms, and other technology tools to streamline operations and improve productivity.
• Monitor product uploads and give quarterly performance reports.
• Manage all online activities, website, social media and email campaigns to Courier products/services including e-services.
• Responsible for developing and maintaining e-Services/ products.
• Manage and monitor key performance indicators (KPIs) related to e-commerce sales, warehouse operations, and logistics to identify areas for improvement and implement solutions.
• Manage, review, monitor and evaluate the performance of staff in the section against set targets.
• Perform any other duties as assigned by the General Manager Courier and E-Services.

Requirements for Appointment

• A minimum of twelve (12) years’ relevant work experience, five (5) of which in a managerial role;
• Proven experience in e-commerce operations management and warehouse management;
• Bachelors’ degree in Business Management, Sales and Marketing, Technology or any other relevant qualification from a recognized institution
• Master’s degree in Business Management, Sales and Marketing, Technology or any other relevant qualification from a recognized institution
• Certificate in Senior Management Course lasting not less than four (4) weeks from a recognized institution;
• Certificate in computer application skills from a recognized institution.
• Demonstrate a high degree of professional competence, managerial and administrative capability as reflected in work performance and results.
• Fulfill the requirements of Chapter Six of the Constitution

Key competencies and skills

• Ability to think strategically and innovatively.
• Proven leadership abilities in managing people and financial resources.
• Excellent interpersonal, management and communication skills.
• Excellent organizational skills.
• Ability to mobilize resources and
• Negotiation skills.