Manager Operations- Technology Innovation & Delivery at Kenya Revenue Authority (KRA)

Job Summary

The job holder will be responsible for managing, supervising, and coordinating enforcement activities within the Nairobi Region and be in charge of Regional Coordination.

Key Responsibilities

Managerial / Supervisory Responsibilities

• Coordinate divisional performance management, through the alignment of targets, cascading of targets, monitoring and reporting divisional performance, and improvement plans as TI&D’s liaison with Performance Management Division.
• Develop TI&D’s Operations budget, annual procurement plan (APP) and align the Annual Training Plan as per staff gaps.
• Consolidating of the divisional budget in liaison with Chief Managers, Deputy Commissioner and other departments.
• Service delivery planning and monitoring of Divisional SLAs to on-time responsiveness in reporting and submissions of quality responses to stakeholders.
• Coordinate the compilation and dissemination of Divisional reports and board papers.
• Facilitate implementation of the work plans for the following corporate initiatives in the Division and provide timely responses: Audit, Integrity, QMS and Risk Management.
• Receiving, analyzing and consulting with TI&D Section Heads (Chief Managers) in responding to stakeholder queries, approvals and notifications on a regular basis.
• Create synergy across the sections in the division to facilitate efficient divisional service delivery.
• Perform the division’s demand planning and management from a human resource perspective in liaison with sectional heads (Chief Managers) and the Deputy Commissioner.
• Coordinate the division’s staff-related activities and programs.
• Optimize executive time of the Deputy Commissioner and foster a strategic focus.

Operational Responsibilities / Tasks

• Day-to-day operations, supervision, management of performance and development of staff in the TI&D DC’s Operations office.
• Financial Management for the Deputy Commissioner’s Office
• Raising Purchase Requests and following up on Procurements for the Division
• Monitor the division’s compliance with agreed SLAs
• Maintain the Departmental Meeting planner/ calendar/ scheduler and monitor the schedules

 Academic Qualifications

• Bachelor’s degree in Business, Information Technology or any other related field from a recognized institution.

Professional Qualifications

Required Certification

• Professional qualification(s) in Management, Project Management, Information Technology any other related field

Relevant Work Experience

• A minimum of 5 years relevant working experience.

Competencies

• Attention to details
• Analytical skills with the ability to identify inconsistencies in reporting.
• Problem-solving and decision-making skills
•  Excellent people management and negotiation skills
• Technological and Innovation ability
• Strategic awareness and ability
• Ability to identify and deal with operational risk
•  Excellent oral and written communication skills
• Results-driven and analytical thinking