Manager – People and Culture at East Africa Market Development Associates (EAMDA)

Key Responsibilities

People Strategy and Culture

• Champion and embed the organization’s values, culture, and ways of working across all teams.
• Translate organizational strategy into people and culture priorities, initiatives, and practices.
• Support leadership in fostering an inclusive, ethical, and high-performance culture.
• Lead internal culture-building initiatives, including staff engagement activities and feedback mechanisms.

Talent Acquisition and Onboarding

• Coordinate end-to-end recruitment processes, including job design, advertising, shortlisting, interviews, and onboarding.
• Ensure recruitment practices promote diversity, equity, and inclusion.
• Design and implement structured onboarding processes to support staff integration, productivity, and alignment with organizational values.

Performance Management and Development

• Coordinate performance management processes, including goal setting, reviews, and feedback cycles.
• Support managers to conduct effective performance conversations and development planning.
• Identify training and capacity development needs and coordinate relevant learning interventions.
• Support career growth, succession planning, and internal talent development.

Employee Experience, Engagement, and Wellbeing

• Act as a trusted point of contact for staff on people-related matters.
• Support staff wellbeing initiatives, including psychosocial support, work-life balance, and safe work practices.
• Manage employee relations issues in a fair, confidential, and solutions-oriented manner.
• Conduct staff satisfaction or engagement surveys and support action planning.

Policies, Compliance, and HR Operations

• Develop, review, and implement people and culture policies in line with Kenyan labor laws and best practices.
• Ensure compliance with statutory requirements, contracts, HR records, and audits.
• Maintain accurate and confidential employee records.
• Coordinate disciplinary, grievance, and exit processes in line with policy and legal requirements.

Payroll and Benefits Coordination

• Coordinate payroll inputs, benefits administration, leave management, and statutory deductions in collaboration with finance.
• Ensure timely and accurate people-related data for reporting and audits.

Safeguarding, Ethics, and Risk

• Support safeguarding, code of conduct, and ethical compliance across the organization.
• Coordinate staff awareness and training on safeguarding, workplace conduct, and organizational policies.
• Support reporting and management of safeguarding or ethical concerns in line with policy.

Key Relationships

• Internal: Management team, project staff, finance, and operations teams
• External: Recruiters, training providers, statutory bodies, consultants

Qualifications and Experience

• Bachelor’s degree in Human Resource Management, Organizational Psychology, Business Administration, or a related field.
• At least 5–7 years’ experience in HR or People & Culture roles, preferably within NGOs, development programs, or mission-driven organizations.
• Strong understanding of Kenyan labor laws and HR best practices.
• Proven experience working in donor-funded programs, NGOs, or multi-stakeholder environments is an added advantage
• Experience supporting audits and compliance reviews is desirable