Manager – People & Change at KPMG

Position Summary

KPMG People & Change wish to recruit a Manager to analyze clients’ needs, develop strategies, and lead a team to deliver tailored HR solutions, ensuring compliance to KPMG policies and professional Standards.

Key roles and responsibilities

Manage Engagements

• Manages engagements or projects to consistently achieve specific revenue and profit objectives and deliver designated engagement realization as per set KPIs.
• Plan and manage client engagement risk and project budget while providing quality work on the engagement.
• Escalate engagement risks and opportunities to Directors and Partners.
• Provide technical knowledge, direction and training to the engagement team to produce quality deliverables on time and on budget.

Business Development

• Develop and maintain relationships with decision makers at key clients while impacting on revenue or client relationship through innovation.
• Contribute to proposal development efforts by driving market initiatives through involvement with relevant markets team.
• Manage client relationships through cross selling by knowing and sharing valuable client information like change of key personnel e.g. new C-level joined; or events at client e.g. new product launch, closure of office, etc.
• Identify and escalate key client challenges to assess best possible intervention.  Generate revenue as per the allocated target to meet the team budget.

Team Development

• Provide technical knowledge, direction and training to staff, works closely in coordinating engagement management.
• Manage and provide leadership to teams of staff level professionals and becomes actively involved in recruiting, staff development, mentorship and practice management.
• Timely facilitation of team logistics and approvals to allow effective project/tasks delivery. 
• Team with other service lines to identify cross functional/practice business opportunities.
• Provide timely and objective feedback to teams on task performance. Seek feedback from teams on performance and continuously improve on delivery. 

Personal Development

• Contribute to thought leadership via at least three activities e.g. articles and speaking at an event (internally and externally).
• Ensure continuous learning through compliance to CPD hours and meeting professional CPD requirements

Risk Management

• Ensure 100% compliance to Quality and Risk Management Policies, Standards and Procedures.

Practice Management

• Be responsible for WIP management.
• Ensure fees are billed in line with project milestone in engagement letters.
• Drive accurate projections.
• Leverage on client relationship and work with team members to ensure collections are done in line with agreed timelines.
• Ensure projects are accurately priced to minimize write offs.
• Ensure delivery teams are appropriately supervised, coached and supported to ensure no write off.
• Any other tasks that will be assigned to you.

Academic/Professional qualifications and Experience:

• Master’s degree in Human Resources
• Bachelor’s degree qualification in humanities or any other related field.
• Membership of a relevant professional bodies such as CIPD, IHRM.
• Must have a minimum 8 years of experience in human resource consulting.
• Experience in managing HR engagements within East Africa.

Technical competencies & Personal attributes:

• Strong consulting skills. Be able to effectively support all aspects of engagement delivery, end-to-end, with minimal supervision and high accountability.
• Strong analytical & problem-solving skills, with the ability to proactively engage and consult with others across all levels.
• Must demonstrate strategic insights on client management and engagements.
• Must have hands on experience on financial budgeting, planning and managing strong networks with high standards of integrity.
• Ability to organize and prioritize workload to meet deadlines.
• Strong business writing, report writing, presentation and research skills.
• A high aptitude for learning new approaches and innovation.
• Proven experience in formulating business strategy and growth.
• Experience as a keynote speaker in business conferences, pitching, writing and publishing thought leadership articles.
• Diligent and committed to excellence.
• Excellent coordination and planning skills.
• Resilience and Tenacity: must be able to always sustain motivation and commitment and can contain and absorb stressful moments and issues.
• Willingness to travel within and outside the region on a need basis.

We offer:

• An exciting opportunity to work with a Big 4 firm on cutting edge clients across Africa.
• Continuous learning and development.
• Exposure to multi-disciplinary client service teams.
• Unrivalled space to grow and be innovative.
• Opportunity for international travel.