Manager – Quality Management Systems (QMS) Awareness Training & Documentation at Kenya Revenue Authority (KRA)

Job Purpose

This role is responsible for implementing and sustaining international standards on quality management systems.

Key Responsibilities/ Duties / Tasks

1. Managerial / Supervisory Responsibilities

• Continuously update policies, strategic plans, departmental instructions, procedure manuals, forms, legal & regulatory documents and ISO standards in the document module in q-pulse.
• Coordinate QMS/IMS trainings and sensitizations.
• Day-to-day operations, supervision, management of performance and development of staff in the Unit

1. Operational Responsibilities / Tasks

• Strategic plan, board of directors’ performance contract implementation status reports.
• Research, design and update curricula on QMS and Q-pulse document module training.
• Implement and sustain ISO 9001 international standard on quality management system (QMS) certification in order to improve customer satisfaction by continually improving internal processes and service delivery while minimizing
• Liaise with relevant stakeholders on QMS networking, training, awareness and QMS documentation.
• Facilitate implementation of the work plans for the following corporate initiatives in the Section; Audit, Integrity, QMS and Risk
• Drive initiatives to improve ethics, culture and facilitate change management in the unit

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

A relevant business degree from a recognized institution.

Professional Qualifications / Membership to professional bodies

• QMS Lead Auditor.
• International Register for certificated Auditors (IRCA)
• Advanced Q-pulse software training

Previous relevant work experience required.

• Minimum of 7 years work experience in similar role with at least 5 years in management. 

Functional Skills, Behavioral Competencies/Attributes:

• Leadership and people management skills
• Technological ability
• Tax Business Understanding
• Tax Legislation
• Taxpayer Compliance
• Tax Audit
• Tax Collection
• Tax Fraud and Investigation
• Exchange of Information
• International Tax Affairs
• Risk Management and Analysis
• Operational and Advanced Tax Relevant Data Analytics
• Taxation of New Emerging Businesses and Digital Economy
• Good decision-making capabilities
• Good planning and organizational skills
• Resilient, focused and results-oriented
• Excellent oral and written communication and presentation skills
• Good negotiation and interpersonal skills