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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio...
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Job Purpose
- Undertake research and analysis to inform tax policy, revenue administration and enhancement of revenue collection in Kenya.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Supervise the preparation and implementation of the research agenda in consultation with the stakeholders
- Supervise the preparation of quarterly revenue review reports
Operational Responsibilities / Tasks
- Undertake applied research to support the mandates of business departments
- Coordinate collaborative research between KRA and other Institutions (such as World Bank, International Monetary Fund, Innovation for Poverty Action)
- Participate in the dissemination of research findings
- Participate in the activities of the macro working group, the East African Revenue Authorities Technical Committee (EARATC) and other stakeholders
- Participate in review of the KRA tax model and revenue forecasting
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in Economics or Statistics from a recognized university.
Professional Qualifications / Membership to professional bodies
Previous relevant work experience required.
- At least three (3) years’ experience at the level of Supervisor or equivalent level experience in policy research
Functional Skills, Behavioral Competencies/Attributes:
- IT proficiency: Computer literacy in relevant computer packages such as Microsoft Office, and statistical analysis packages like Statistical Package for the Social Sciences (SPSS), STATA, Eviews etc,
- Research skills
- Analytical skills - Quantitative and qualitative data analysis skills
- Writing and Publication skills
- Communications and interpersonal skills
- Leadership and managerial competences
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Job Purpose
- This role is responsible for coordinating business continuity practice in the Authority to ensure continuity of operations to achieve the Authority's key objectives and goals.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Day-to-day operations, supervision, management of performance and development of staff in the unit
- Drive initiatives to improve ethics, culture and facilitate change management in the unit.
Operational Responsibilities / Tasks
- Ensuring the Business Continuity program is matched to the organization’s strategic
- direction and objectives
- Ensure Business Continuity is integrated into business processes
- Development and update of the unit’s Policies
- Conducting Business Impact Analysis
- Conducting Threat Assessments
- Development of continuity recovery strategies and tactics
- Design incident response structure
- Coordinating development of project proposals for the implementation of the strategies
- Coordinate exercising and testing of BCPs
- Developing competence through training, education and awareness
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- A relevant Business degree from a recognized institution
Professional Qualifications / Membership to professional bodies
Previous relevant work experience required.
- Minimum of 5 years work experience in similar role with at least 2 years in management.
Functional Skills, Behavioral Competencies/Attributes:
- Leadership and people management skills
- Technological ability
- Tax Business Understanding
- Tax Legislation
- Taxpayer Compliance
- Tax Audit
- Tax Collection
- Tax Fraud and Investigation
- Exchange of Information
- International Tax Affairs
- Risk Management and Analysis
- Operational and Advanced Tax Relevant Data Analytics
- Taxation of New Emerging Businesses and Digital Economy
- Good planning and organizational skills
- Resilient, focused and results-oriented
- Excellent oral and written communication and presentation skills
- Good negotiation and interpersonal skills
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Job Purpose
This role is responsible for undertaking DTD revenue projections and performance analysis in the Authority.
Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities:
This Job directly supervises Assistant Manager - Domestic Taxes (Revenue Reporting)
This Job indirectly supervises Supervisor - Domestic Taxes (Revenue Reporting)
Operational Responsibilities / Tasks:
- Identify and maintain key datasets on Domestic taxes revenue and its related components.
- Coordinate the preparation of revenue performance reports to senior management and other identified stakeholders
- Prepare revenue splits/targets (by departments and divisions) and spreads (weekly and monthly) in the Authority
- Coordinate and guide the team on the analysis of the effect of policy statements on revenue collection and tax administration
- Review the Statistical bulletin and Annual revenue reports for use by Senior Management
- Prepare regular and accurate revenue projections
- Preparation of statistical bulletin and annual revenue report.
- Guide in the comprehensive sectoral analysis
- Day-to-day operations and supervision of the staff
- Facilitate implementation of the work plans for the following corporate initiatives in the Domestic unit: Audit, Integrity, QMS and Risk Management
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
- Bachelor of Science degree in the field of Mathematics, Statistics, Economics and Economics & Statistics.
- Master Degree in Mathematics, Statistics, Economics and Economics & Statistics is an added advantage
Professional Qualifications / Membership to professional bodies
Training in Advanced Excel or Tax Administration would would be an added advantage
Previous relevant work experience required.
At least five (5) years relevant work experience, two (2) of which should have been at entry-level management
Functional Skills/Attributes:
- Analytical and Technological ability
- Tax Business understanding and Legislation
- Planning and Organizational skills
- Data extraction and analysis
Behavioral Competencies/Attributes:
- Leadership and people management skills
- Problem solving skills
- Good decision making capabilities
- Listening and Verbal Communication skills
- Excellent oral and written communication skills
- Resilient, focused and results oriented person
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Job Purpose
This role co-ordinates the design and monitoring of Compliance plans and strategies in Compliance Risk Management (CRM) for Domestic Taxes Risks in line with best practice by establishing and maintaining cooperation with DTD.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Develop, maintain and oversee implementation of overall Tax Compliance and Domestic Taxes Risk Management Policies, Strategies and Frameworks that guide revenue collection in Domestic taxes.
- Co-coordinate with compliance units in the revenue departments to break down strategic risks into specific risk, prepare tactical risk analysis reports and on the basis of these, generation of an annual compliance
- Coordinate Secretariat activities for the High-level compliance risk management committee including agenda setting, record keeping, maintaining formal risk register, and documentation of integrated
- Oversee the development of the Data & Intelligence infrastructure by liaising with the research, data and statistics section to ensure areas of interest to the compliance risk management function are prioritized for research and data collection activities as well as policy.
- Facilitate connections, coordination and communications within KRA and Other Government Agencies (OGA’s).
- Coordinate collecting relevant data that is useful for the organization as intelligence.
- Day-to-day operations, supervision, management of performance and development of staff in the unit
- Drive initiatives to improve ethics, culture and facilitate change management in the unit
Operational Responsibilities / Tasks
- Develop risk models to address business questions on tax compliance for detailed data mining and analysis in liaison with DTD risk
- Develop and maintain central analytical tools that guide revenue collection and compliance with relevant laws in DTD by carrying out strategic level risk management focusing on environmental scanning, evidence-based analysis, identification of most important internal and external risk
- Liaison with other departments in KRA with respect to intelligence gathering, M&E to ensure these inputs are internalized in the compliance management function.
- Raise awareness on tax compliance in the Authority.
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
A relevant university degree from a recognized institution.
Professional Qualifications / Membership to professional bodies
Relevant professional Qualification
Previous relevant work experience required.
Minimum 5 years work experience 2 years in a management role.
Functional Skills, Behavioral Competencies/Attributes:
- Leadership and people management skills
- Technological ability
- Data protection
- Tax Business Understanding
- Tax Legislation
- Taxpayer Compliance
- Tax Audit
- Tax Collection
- Tax Fraud and Investigation
- Exchange of Information
- International Tax Affairs
- Risk Management and Analysis
- Operational and Advanced Tax Relevant Data Analytics
- Taxation of New Emerging Businesses and Digital Economy
- Good decision-making capabilities
- Good planning and organizational skills
- Resilient, focused and results-oriented
- Excellent oral and written communication and presentation skills
- Good negotiation and interpersonal skills
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Job Purpose
This role is responsible for implementing and sustaining international standards on quality management systems.
Key Responsibilities/ Duties / Tasks
- Managerial / Supervisory Responsibilities
- Continuously update policies, strategic plans, departmental instructions, procedure manuals, forms, legal & regulatory documents and ISO standards in the document module in q-pulse.
- Coordinate QMS/IMS trainings and sensitizations.
- Day-to-day operations, supervision, management of performance and development of staff in the Unit
- Operational Responsibilities / Tasks
- Strategic plan, board of directors’ performance contract implementation status reports.
- Research, design and update curricula on QMS and Q-pulse document module training.
- Implement and sustain ISO 9001 international standard on quality management system (QMS) certification in order to improve customer satisfaction by continually improving internal processes and service delivery while minimizing
- Liaise with relevant stakeholders on QMS networking, training, awareness and QMS documentation.
- Facilitate implementation of the work plans for the following corporate initiatives in the Section; Audit, Integrity, QMS and Risk
- Drive initiatives to improve ethics, culture and facilitate change management in the unit
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
A relevant business degree from a recognized institution.
Professional Qualifications / Membership to professional bodies
- QMS Lead Auditor.
- International Register for certificated Auditors (IRCA)
- Advanced Q-pulse software training
Previous relevant work experience required.
- Minimum of 7 years work experience in similar role with at least 5 years in management.
Functional Skills, Behavioral Competencies/Attributes:
- Leadership and people management skills
- Technological ability
- Tax Business Understanding
- Tax Legislation
- Taxpayer Compliance
- Tax Audit
- Tax Collection
- Tax Fraud and Investigation
- Exchange of Information
- International Tax Affairs
- Risk Management and Analysis
- Operational and Advanced Tax Relevant Data Analytics
- Taxation of New Emerging Businesses and Digital Economy
- Good decision-making capabilities
- Good planning and organizational skills
- Resilient, focused and results-oriented
- Excellent oral and written communication and presentation skills
- Good negotiation and interpersonal skills
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Job Purpose
This role is responsible for ensuring efficiency in the fiscal budget process in the Authority and provision of technical support.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Provide technical support in the KRA’s fiscal budget process for input into the fiscal budget proposals
- Coordinate the development of strategies to guide fiscal policy in the Authority.
- Review of technical/policy briefs for budget submissions.
- Review the implementation of fiscal policy guidelines across the Authority.
- Provide support and linkages with the Parliamentary Budget Office.
- Provide guidelines for the development of Administrative Manuals in support of various tax laws.
- Provide input to the division in interpretation of domestic tax policy and related legislation.
- Participate in technical deliberation of budget process.
- Guide on technical data collation and compilation to support legislative changes.
- Participate in various technical working groups with identified stakeholders in the budget making process.
- Publication of technical circulars on budget changes.
- Provide technical support to stakeholder engagement on legislative changes/reforms and tax matters. Operational Responsibilities / Tasks
- Overseeing regular and timely performance reporting as well as the development of
- unit’s business plan in alignment with KRA’s corporate plan.
- Day-to-day operations, supervision, management of performance and development of staff in the unit
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk
- Drive initiatives to improve ethics, culture and facilitate change management in the unit
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
Bachelor’s degree in Economics, Law, International Relations or other business-related degree.
Professional Qualifications / Membership to professional bodies
CPA (K), LSK, other business related professional qualification.
Previous relevant work experience required.
Minimum of 7 years work experience in tax administration with at least 2 years in lower level management.
Functional Skills, Behavioral Competencies/Attributes:
- Excellent understanding of tax administration – customs policy and practice
- Strong grasp of tax policy and legislation
- Proactively scans the environment and keeps updated with current emerging taxation issues.
- Ability to communicate complex technical concepts to non-technical audiences
- Good communication skills, both written and verbal including effective presentation
- Good management, organizational and administrative skills
- Leadership qualities which include team work, good judgment, problem solving and decision-making skills
- Proactive, self-motivated and adaptable to team environments
- Meticulous and with attention to detail
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Job Purpose
- This role is responsible for coordinating business intelligence (BI) & Analytics to support business operations and decisions.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Coordinate cross-functional teams to design and build data warehousing and business intelligence solutions.
- Supervise the building and maintenance of the platforms to support business intelligence and risk profiling tools
- Coordinate the process of user requirements elicitation on reporting and analytic and risk profiling needs from business stakeholders
- Develop and maintain a user acceptance strategy to drive testing data requirements and building confidence in accuracy of data.
- Drive the execution of analytics and risk profiling projects and initiatives that directly impact business results.
- Lead analytical deep dives to explain organization performance, identify issues and uncover areas for improvement.
- Lead the communication and development of data visualizations and presentations to provide data driven recommendations.
- Establish a data culture as a norm in the organization to accelerate the application of analytics and amplify its power at the departmental levels.
- Coordinate capacity building and knowledge transfer initiatives for both the technical and business stakeholders
- Identify new business opportunities pertaining to the use of information assets
- Drive initiatives to improve ethics, culture and facilitate change management in the section.
Operational Responsibilities / Tasks
- Day-to-day operations, supervision, management of performance and development of staff in the Section
- Facilitate implementation of the work plans for the following corporate initiatives in the Section: Audit, Integrity, QMS and Risk Management.
- Development and management of the sectional work plan and budget.
- Coordinate BI development, taxpayer profiling & case management
- Monitoring of section’s KPI’s
- Development and implementation of the data utilization strategy
- Monitoring implementation of the data utilization strategy
- Give strategic direction for BI development and taxpayer profiling
- Review and approve concepts for BI development and taxpayer profiling
- Support the development of data strategies and frameworks
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
A university degree in Statistics, Data Science, Computer Science, Economics, Mathematics or related field from a recognized institution.
Professional Qualifications / Membership to professional bodies
- Certified Business Intelligence Professional (CBIP) or any other equivalent Professional qualification
- Membership for any relevant professional body.
Previous relevant work experience required.
Minimum of 7 years work experience in similar role with at least 3 years in management.
Functional Skills, Behavioral Competencies/Attributes:
- Strategic agility
- Excellent leadership and people management skills
- Technological ability
- Data protection
- Risk management and analysis
- Change management
- Ability to identify and deal with operational risk
- Results driven and analytical
- Strong decision-making skills
- Excellent oral and written communication skills
- Tax business understanding
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Job Purpose
This role is responsible for coordinating both DTD and Customs revenue projections and performance analysis in the Authority. He also offers strategic directions in regards to revenue analysis and performance based on the change in economic and business environments.
Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities:
This Job directly supervises Manager - Domestic Statistics and Manager - Customs
This Job indirectly supervises Assistant - Domestic Statistics and Assistant Manager – Customs
Operational Responsibilities / Tasks:
- Coordinate preparation, analysis and maintenance of key economic and revenue data and report as appropriate.
- Coordinate extraction, analysis and interpretation of revenue performance data and report as appropriate.
- Coordinate revenue splits (by departments and divisions) & spreads (weekly and monthly) in the Authority.
- Coordinate preparation of daily, weekly, monthly and quarterly revenue reports.
- Provide leadership in the preparation of the Statistical bulletin and Annual revenue reports.
- Coordinate provision of user friendly Information to stakeholders (both internal & external).
- Provide data to other functions within the Division for planning and research purposes.
- Day-to-day operations, supervision, management of performance and development of staff in the section.
- Facilitate implementation of the work plans for the following corporate initiatives in the section: Audit, Integrity, QMS and Risk Management.
- Development and management of the section work plan and budget.
- Drive initiatives to improve ethics, culture and facilitate change management in the section.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
- Bachelor’s Degree in field of Mathematics, Statistics, Economics and Economics & Statistics.
- Masters of Science degree in the field of Mathematics, Statistics, Economics and Economics & Statistics will be an added advantage.
- PHD in Mathematics, Statistics, Economics and Economics & Statistics or a degree in Strategic leadership & Management would be an added advantage
Professional Qualifications / Membership to professional bodies
Training in Computer Packages, Advanced Excel and Tax & Customs Administration would be an added advantage.
Previous relevant work experience required.
The person must have worked for at least Seven (7) years, of which three (3) years should have been at managerial level.
Functional Skills/Attributes:
- Analytical and Technological ability
- Tax Business understanding and Legislation
- Planning and Organizational skills
- Data extraction and analysis
Behavioral Competencies/Attributes:
- Leadership and people management skills
- Be a Visionary person in terms of strategic directives
- Problem solving skills
- Good decision making capabilities
- Listening and Verbal Communication skills
- Excellent oral and written communication skills
- Resilient, focused and results oriented person
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Job Purpose
This role is responsible for monitoring and evaluation of the department’s performance contract as well as supervision of the technical officers in the unit.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
Supervisory: Responsible for assisting in day-to-day supervision and coordination of staff within the Operations & Coordination office
Operational Responsibilities / Tasks
- Prepare Departmental Board of Directors Reports
- Prepare work plans and coordinate preparation of departmental monthly performance reports
- Prepare departmental performance contracts and ensure cascading to divisions
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in economics, statistics or a business related course.
Professional Qualifications / Membership to professional bodies
- Specialised Training and Membership to professional Association
Previous relevant work experience required.
- 3 years’ relevant experience at supervisory role
Functional Skills, Behavioral Competencies/Attributes:
- Excellent writing skills sufficient to draft professional reports and correspondences that are clear and concise.
- Strong organizational skills to work independently and to prioritize a heavy workload under the pressure of competing assignments.
- Excellent interpersonal and oral communication skills.
- Excellent numerical, analytical, and problem-solving skills.
- Attention to detail with a high degree of accuracy.
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Job Purpose
This role is responsible for identifying and maintaining key revenue and economic data sets.
Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities:
This Job directly supervises Supervisor- Strategic Reporting
This Job indirectly supervises Officer- Strategic Reporting
Operational Responsibilities / Tasks:
- Identify and maintain key revenue and economic data sets,
- Generate and compilation revenue statistics to assist in research and planning activities,
- Analyse and interpret revenue statistics.
- Assist in revenue target setting.
- Supervise preparation of revenue performance reports (as per provided timelines) to management, Board, The National Treasury, and other identified stakeholders,
- Ensure regular update and improvement of data marts and performance dashboards,
- Assist the research section in improving the KRA revenue forecasting model, including provision of requisite data as may be needed,
- Participate in the preparation of the Statistical bulletin, Annual Revenue Report and Income Tax Report
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications
Minimum level of qualification is Bachelor of Science degree in the field of Mathematics, Statistics, Economics and Economics & Statistics
Professional Qualifications / Membership to professional bodies
No professional qualification required for this job. However a training in Computer Packages, Advanced Excel or a course in strategic reporting would be an added advantage.
Previous relevant work experience required.
The person must have worked for at least Five (5) years. This includes technical work experience in the defined duties.
Functional Skills/Attributes:
- Results driven and analytical
- Technological ability
- Tax business understanding
- Well Conversant with the Tax laws
Behavioral Competencies/Attributes:
- Strong decision-making skills
- Excellent communication skills
- Good interpersonal skills
- People management skills
- Change management
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Responsible for:
The effective delivery of internal information and corporate communication to all staff and provide ongoing support to the Internal Communication team
Duties/Tasks
- Successfully communicate various initiatives (programs, projects, policies) driven by different internal work streams through developing impactful internal communication campaigns
- Maintain an annual calendar of campaigns, annual celebratory dates and develop communication plans around the significant events
- Ensure KRA staff are constantly informed of various initiatives internally by developing strategic messages
- Assist in developing the Internal Communication strategy that is referenced in the PR & Communication Strategy and the Marketing and Communication Strategy
- Support the formulation of internal responses to PR crises
- Enhancing feedback as a key internal communication component
- Propose and execute strategies to manage internal flow of information
- Compliance and review of the Email Communication Policy and Screen Saver Management Policy
- Continuous research on best practice communication channels
- Storyboard or translate ideas to the creative team/designers and supervise design outputs to ensure they meet user needs
- Ensure internal communications messages are consistent across all mediums and for different work streams/departments
- Ensure internal communication messages are consistent with external communication messages
- Support and deliver internal communication / employee engagement events as required
- Contribute to team effort by accomplishing related results as needed
- Any other duty other duty as assigned to you by your Supervisor from time to time
Minimum Qualifications
- Bachelor’s degree in Communication; Corporate Communication; Media/Journalism or any other related field
- Post-graduate studies are desirable
- Professional membership
Key Skills:
- Writing: excellent writing, editing and proofreading skills
- Networking: Ability to network with various staff from various work streams, regions and carders
- Research: Know where to source relevant information
- Creativity: You need the creative ability to devise communication strategies
Minimum years of experience
3 years relevant experience
Competencies required for this role:
- Strong communication skills
- Creativity and attention to detail
- Excellent written and oral communication skills
- Ability to undertake research using a variety of sources
- Ability to multitask and prioritize work schedules
- Ability to tailor communication style to specific audience needs
- Ability to manage a range of channels successfully
- Able to work across departments and organisations in a collaborative manner
- Excellent interpersonal skills and the ability to build relationships across teams at all levels.
- Commitment to personal learning, development and improvement in pursuit of own objectives and those of the team and organisation
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Job Purpose
The person will support the Assistant Manager, Stakeholder Engagement with coordinating relationships with various actors to resolve taxpayer concerns and maintain working relationships to enhance institutional trust in tax administration. S/he will coordinate KRA representation in stakeholder engagement events, knowledge management, communication and correspondence, stakeholder events, capacity building, networking, and general liaison work for the division. The person will also be responsible for development of the stakeholder engagement calendar and monitor its implementation.
Key performance areas
Advocacy
- Coordinate KRA representation in stakeholder events/meetings
- Prepare communications to stakeholders and respond to stakeholder enquiries
- Manage technical correspondence with stakeholders to ensure KRA responsiveness to concerns/queries
- Draft briefings for technical teams for meetings with stakeholders
- Coordinate finance and procurement processes for workshops, roundtables and other stakeholder events
- Maintain an accurate audit trail of all stakeholders’ engagements and all contact/activities are recorded on stakeholder database
- Develop KRA stakeholder engagement calendar and monitor its implementation
- Evaluate KRA stakeholder engagements through collection of stakeholder feedback to bolster institutional trust
- Coordinate capacity building for stakeholders on various tax related matters
- Coordinate publicity of stakeholder engagements
- Develop advocacy materials for dissemination to stakeholders
Organizational Management
- Support implementation of the Stakeholder Engagement Strategy
- Stand in for the Assistant Manager on request
- Any other request by line manager
Qualifications
- Bachelor’s degree in Political Science, Economics, Communication or a relevant field is required
- Minimum 3 years of relevant professional experience in stakeholder engagement
- Solid track record of managing institutional stakeholder relations, especially government agencies, private sector agencies, civil society, and interest groups.
- Demonstrable knowledge of communications/media in institutional settings.
- Digital communications talent, especially managing new media e.g. social media
- Demonstrated ability to manage multiple, simultaneous projects, to prioritize work and meet deadlines.
- Experience in knowledge management – gathering, organizing, refining, and disseminating
- Budgeting, reporting and IT skills
- Diplomacy and influencing skills
- Willingness to collaborate, innovate and ability to think systematically;
- Ability to interact and communicate with wide range of stakeholders both verbally and in writing in English.
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JOB PURPOSE
This role is responsible for ensuring consistent interpretation and uniform application of the relevant tax laws in tax crimes investigation.
MAIN RESPONSIBILITIES:
- Assist in development of strategies, policies and procedures relevant to tax crimes investigations
- Manage direct and control investigations operations
- Report to and advise the deputy commissioner on technical matters relating to investigation operations
- Negotiate and set performance targets and ensuring their achievement through performance management
- Liaising with other programs and stakeholders on all matters relating to investigations operations
- Preparing staff for the desired changes in work styles, attitudes and work ethics
- Review and provide technical guidance on matters as they arise in the cause of investigations and enforcement
- Responsible for the management of physical assets in the division for effective utilization.
- Supervision of day to day operations and management of performance and development of staff in the Section
- Development and management of the Section’s work plan.
- Drive initiatives to improve ethics, culture and facilitate change management in the section
JOB SPECIFICATIONS
Academic qualification:
- A university degree in law, business administration, economics or related field from a recognized institution.
Professional qualification:
Tax Law, Tax Investigations Operations
Professional experience:
- Minimum of 10 years work experience in similar role with at least 3 years in management.
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Job Purpose
The overall purpose of the Customer Service Advisor position is to acquire, grow and deepen customer relationships through excellent service delivery by serving walk in customers/taxpayers and customers/taxpayers with hearing impairment and facilitating content creation for persons with hearing impairment.
The position is key in informing management decisions on the operation of the Centres by accurate and timely collection of all relevant data on its operations.
Key Performance Areas
- Offer sign-language interpretation services as and when required/ called upon.
- Act as the first point of contact resolution for customers and ensure the delivery of quality service by projecting a professional and warm image.
- Provide accurate, valid, complete and educative information to customers using the right methods, skills and tools.
- Encourage customers to participate by giving feedback using the provided service quality tools with a view of recommending process improvements for process re-engineering and excellent service delivery.
- Assist customers in accessing KRA processes at the Service Centre
- Conduct taxpayer engagements, education and customer visits to increase awareness of taxpayer rights and obligations and enhance voluntary compliance.
- Ensure complaints are handled and recorded as per the Complaints Management Framework.
- Escalate customer issues that need intervention of technical staff via the recommended service escalation email.
- Ensure adherence to all quality requirements under ISO 9008:2015, Authority’s Service Charter, Customer Service Standards & Policy and work procedure manual
- Reports - Prepare periodical reports on as required
Education and Work experience
- A Bachelor’s Degree in Finance, Accounting, Economics, Marketing, Business Administration or any other related field.
- Certificate of proficiency in sign language.
- Practiced sign language or worked in a sign Language environment for a period of at least 2 years.
Skills and Knowledge
- Sign Language
- Product knowledge: In-depth knowledge on Tax Administration, Customs
- Knowledge of customer service principles and practices.
- Working knowledge of relevant computer applications.
- Numeric, oral and written language applications.
- Mathematical skills to perform calculations.
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Job Purpose
- Coordinating the extraction of Data required for reports and analysis.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Facilitate extraction of identified Data and business objects
- Design and automate Data extraction process
- Monitor and scheduling of Data extraction process
Operational Responsibilities / Tasks
N/A
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in Computer Science, Information Science, Statistics or related field.
Professional Qualifications / Membership to professional bodies
- Membership of a relevant Professional Body
Previous relevant work experience required.
- Minimum of 4 years work experience in similar role with at least 1 year at Supervisory level
Functional Skills, Behavioral Competencies/Attributes:
- People management skills
- Risk management and analysis
- Results driven and analytical
- Strong decision-making skills
- Excellent communication skills
- Good interpersonal skills
- Technological ability
- Tax business understanding
- Taxpayer compliance
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Job Purpose
- This role is responsible for ensuring implementation by departments registry management guidelines, policies, procedures and disposal of records in line with legislative framework in the Authority.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Develop for review departmental guidelines on records and registry management
- Assist on implementation of the records management guidelines, procedures, standards and policies.
- Conduct records survey and appraisals to identify records that have outlived their usefulness and are deemed fit for disposal in partnership with Kenya National Archives and Documentation Services as per the Public Archives Act Cap 19.
- Ensure disposal of obsolete records in the Authority
- Conduct records management awareness in the Authority.
- Coordinate relocation of records to new offices or archives in line with user requests.
- Ensure user departments maintain good housekeeping practice in the records storage areas.
- Ensure identification of vital records for digital preservation.
Operational Responsibilities / Tasks
- Day-to-day operations and supervision of staff in the unit
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
- Facilitate initiatives to improve ethics, culture and facilitate change management in the unit.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- A university degree from a recognized institution
Professional Qualifications / Membership to professional bodies
- Membership of relevant professional body
Previous relevant work experience required.
- At least 4 years of relevant work experience and 1 at supervisory level
Functional Skills, Behavioral Competencies/Attributes:
- People management skills
- Risk management and analysis
- Change management
- Results driven and analytical
- Tax Business Understanding
- Tax Legislation
- Taxpayer Compliance
- Tax Policy and Governance
- Tax Fraud and Investigation
- Exchange of Information
- International Tax Affairs
- Risk Management and Analysis
- Taxation of New Emerging Businesses and Digital Economy
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Job Purpose
- Coordinating the BI requirements identification, elicitation and evaluation process for respective business lines.
- Develop dashboards for diverse corporate functions
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Understand BI information and reporting requirements needs from user departments and subsequently gather requirements
- Identify, scope, categorize business areas of interests/information/processes from user departments
- Visualize Synthesize & Package Data from DWBI and Data repositories for utilization by business.
- Define and capture key performance metrics and formulate Definition of target user groups
- Building capacity among users for self-service BI
- Roll out and training users of the BI platform
- Identify future needs and prepare user groups appropriately.
- Identify, scope, categorize business areas of interests/information/processes from user departments
- Define and capture key performance metrics and formulae from user departments
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in Information Management, Data Science, Mathematics, Economics, Statistics or related field.
Professional Qualifications / Membership to professional bodies
- Membership of a relevant Professional Body
Previous relevant work experience required.
- Minimum of 4 years work experience in similar role with at least 1 year at Supervisory level
Functional Skills, Behavioral Competencies/Attributes:
- People management skills
- Risk management and analysis
- Results driven and analytical
- Strong decision-making skills
- Excellent communication skills
- Good interpersonal skills
- Technological ability
- Tax business understanding
- Taxpayer compliance
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Job Purpose
- Coordinates implementation of Master Data Management Strategy as well as identification and Acquisition of third party data that will be useful for enhancing Tax Compliance
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Responsible for defining, communicating and executing a robust Master Data, strategy in the Authority.
- Identifies and obtains 3rd party Data that will be useful for enhancing compliance.
- Partners with customers to capture and analyses business needs and information requirements, define optimum system requirements to meet business needs, prioritize, and manage new requirements.
- Collaborates with business MDM customers to help them translate and shape their needs into new actionable IT requirements to meet business needs, prioritize, and manage new requirements.
- Works closely with all levels of the organization including presenting to and educating the business on master Data issues and opportunities, communicating the impact on complex integrated business processes, and establishing the master Data quality metrics and targets.
- Works with the business unit representatives and IT to set strategic master Data direction that will enable strategy and to resolve issues with respect to master Data and ensure master Data aligns with overall business unit objectives.
- Implement and improve master Data policies and procedures to focus on operational efficiencies through Data quality and standardization.
- Identify and leverage opportunities to continually improve the Data quality, processes and standards for master Data domains.
- Identify reference Data domains, its usage and impact to key processes, and establish a plan to govern reference Data for improved quality and harmony across multiple systems and processes.
- Provide recommendations on best practices, services and systems used for the improvement of Data quality and remediation.
- Troubleshoot and resolve master Data issues that relate to transactions affected by master Data or impact customer service levels and other operational issues.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- A Bachelor’s degree in Data Science, Information Management, Statistics, Data governance or a related field
Professional Qualifications / Membership to professional bodies
- Membership of a relevant Professional Body
Previous relevant work experience required.
- Minimum of four (4) years work experience in similar role with at least one (1) year at Supervisory level.
Functional Skills, Behavioral Competencies/Attributes:
- People management skills
- Risk management and analysis
- Results driven and analytical
- Strong decision-making skills
- Excellent communication skills
- Good interpersonal skills
- Technological ability
- Tax business understanding
- Taxpayer compliance
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Job Purpose
- This position is responsible for creation and management of Data policies, standards and processes. This will ensure that sufficient Data quality, availability are maintained so that Data can effectively support KRA’s business process.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
MAIN RESPONSIBILITIES:
- Development and implementation of the data governance framework
- Development of the data governance policies and procedures
- Engaging data stewards to champion data quality in the various departments
- Development and management of an enterprise business glossary or data dictionary
- Change management in terms of handling of data to meet the objectives
- Drive initiatives to improve ethics, culture and facilitate change management in the unit.
Operational Responsibilities / Tasks
- Day-to-day operations, supervision, management of performance and development of staff in the unit
- Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- A university degree in Statistics, Data Science, Computer Science, Economics, Mathematics or related field from a recognized institution.
Professional Qualifications / Membership to professional bodies
- Certified Business Intelligence Professional (CBIP) or any other equivalent Professional qualification
- Membership of a relevant professional body.
Previous relevant work experience required.
- At least 4 years relevant work experience, 1 of which should have been at Supervisory level..
Functional Skills, Behavioral Competencies/Attributes:
- People management skills
- Risk management and analysis
- Results driven and analytical
- Strong decision-making skills
- Excellent communication skills
- Good interpersonal skills
- Technological ability
- Tax business understanding
- Taxpayer compliance
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Job Purpose
- This role is responsible for Monitoring and Evaluation of Projects and Departmental Plans.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
Supervisory:
- Responsible for assisting in day-to-day supervision and coordination of staff within the Monitoring & Evaluation unit
Operational Responsibilities / Tasks
- Monitoring, evaluating and reporting on implementation of Projects and Departmental Plans.
- Development of the Projects and Departmental M&E Frameworks and Plans
- Field evaluations of various Projects and Departmental programmes.
- Engagement with internal and external stakeholders with regard to Projects and Departmental M&E.
- Conducting impact assessments of selected projects
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in economics, statistics or a business related course,
- Master’s Degree in Economics, Statistics, Project Management, monitoring and evaluation from a recognized university is an added advantage.
- Computer literacy in relevant computer packages such as Microsoft Office, SPSS, and STATA.
Professional Qualifications / Membership to professional bodies
- Specialised Training and Membership to professional Association
Previous relevant work experience required.
- At four year relevant work experience with at one year at a Supervisory Level
Functional Skills, Behavioral Competencies/Attributes:
- Excellent writing skills sufficient to draft professional reports and correspondence that is clear and concise.
- Strong organizational skills to work independently and to prioritize a heavy workload under the pressure of competing assignments.
- Excellent interpersonal and oral communication skills.
- Excellent numerical, analytical, and problem-solving skills.
- Attention to detail with a high degree of accuracy.
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Job Purpose
- This role is responsible for ensuring the preparation of high quality budget proposals from line departments and provision of technical support.
Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
- Provide necessary support in quality assurance on budget submissions.
- Prepare technical/policy briefs on budget proposals.
- Develop strategies to guide fiscal policy in the Authority.
- Develop guidelines for the development of Administrative Manuals in support of various tax laws.
- Participate in technical deliberation of budget process.
- Compile technical data to support legislative changes.
- Participate in technical working groups with identified stakeholders in budget making process.
- Prepare implementation report on the fiscal policy guidelines across the Authority.
- Participate in technical working groups with identified stakeholders in budget making process.
- Prepare technical circulars on budget changes.
- Provide input to the division in interpretation of domestic tax policy and related legislation.
- Participate in technical deliberation of budget process.
- Provide technical support to stakeholder engagement on legislative changes/reforms and tax matters.
Operational Responsibilities / Tasks
- Day-to-day operations, supervision, management of performance and development of staff in the Section
- Facilitate implementation of the work plans for the following corporate initiatives in the Section: Audit, Integrity, QMS and Risk Management.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
- Bachelor’s degree in Economics, Law, International Relations or other business-related degree.
Previous relevant work experience required.
- At least four (4) years with one (1) year at a Supervisory level
Functional Skills, Behavioral Competencies/Attributes:
- Excellent understanding of tax administration
- Strong grasp of tax policy and legislation
- Proactively scans the environment and keeps updated with current emerging taxation issues.
- Ability to communicate complex technical concepts to non-technical audiences
- Good communication skills, both written and verbal including effective presentation
- Good management, organizational and administrative skills
- Leadership qualities which include team work, good judgment, problem solving and decision-making skills
- Proactive, self-motivated and adaptable to team environments
- Meticulous and with attention to detail
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