Supervisor – Stakeholder Engagement at Kenya Revenue Authority (KRA)

Job Purpose

The person will support the Assistant Manager, Stakeholder Engagement with coordinating relationships with various actors to resolve taxpayer concerns and maintain working relationships to enhance institutional trust in tax administration. S/he will coordinate KRA representation in stakeholder engagement events, knowledge management, communication and correspondence, stakeholder events, capacity building, networking, and general liaison work for the division. The person will also be responsible for development of the stakeholder engagement calendar and monitor its implementation.

Key performance areas

Advocacy

• Coordinate KRA representation in stakeholder events/meetings
• Prepare communications to stakeholders and respond to stakeholder enquiries
• Manage technical correspondence with stakeholders to ensure KRA responsiveness to concerns/queries
• Draft briefings for technical teams for meetings with stakeholders
• Coordinate finance and procurement processes for workshops, roundtables and other stakeholder events
• Maintain an accurate audit trail of all stakeholders’ engagements and all contact/activities are recorded on stakeholder database
• Develop KRA stakeholder engagement calendar and monitor its implementation
• Evaluate KRA stakeholder engagements through collection of stakeholder feedback to bolster institutional trust
• Coordinate capacity building for stakeholders on various tax related matters
• Coordinate publicity of stakeholder engagements
• Develop advocacy materials for dissemination to stakeholders

Organizational Management

• Support implementation of the Stakeholder Engagement Strategy
• Stand in for the Assistant Manager on request
• Any other request by line manager

Qualifications

• Bachelor’s degree in Political Science, Economics, Communication or a relevant field is required
• Minimum 3 years of relevant professional experience in stakeholder engagement
• Solid track record of managing institutional stakeholder relations, especially government agencies, private sector agencies, civil society, and interest groups.
• Demonstrable knowledge of communications/media in institutional settings.
• Digital communications talent, especially managing new media e.g. social media
• Demonstrated ability to manage multiple, simultaneous projects, to prioritize work and meet deadlines.
• Experience in knowledge management – gathering, organizing, refining, and disseminating
• Budgeting, reporting and IT skills
• Diplomacy and influencing skills
• Willingness to collaborate, innovate and ability to think systematically;
• Ability to interact and communicate with wide range of stakeholders both verbally and in writing in English.