Chief Manager – Business Intelligence at Kenya Revenue Authority (KRA)

Job Purpose

• This role is responsible for coordinating business intelligence (BI) & Analytics to support business operations and decisions.

Key Responsibilities/ Duties / Tasks

Managerial / Supervisory Responsibilities

1. Coordinate cross-functional teams to design and build data warehousing and business intelligence solutions.
2. Supervise the building and maintenance of the platforms to support business intelligence and risk profiling tools
3. Coordinate the process of user requirements elicitation on reporting and analytic and risk profiling needs from business stakeholders
4. Develop and maintain a user acceptance strategy to drive testing data requirements and building confidence in accuracy of data.
5. Drive the execution of analytics and risk profiling projects and initiatives that directly impact business results.
6. Lead analytical deep dives to explain organization performance, identify issues and uncover areas for improvement.
7. Lead the communication and development of data visualizations and presentations to provide data driven recommendations.
8. Establish a data culture as a norm in the organization to accelerate the application of analytics and amplify its power at the departmental levels.
9. Coordinate capacity building and knowledge transfer initiatives for both the technical and business stakeholders
10. Identify new business opportunities pertaining to the use of information assets
11. Drive initiatives to improve ethics, culture and facilitate change management in the section.

 Operational Responsibilities / Tasks

1. Day-to-day operations, supervision, management of performance and development of staff in the Section
2. Facilitate implementation of the work plans for the following corporate initiatives in the Section: Audit, Integrity, QMS and Risk Management.
3. Development and management of the sectional work plan and budget.
4. Coordinate BI development, taxpayer profiling & case management
5. Monitoring of section’s KPI’s
6. Development and implementation of the data utilization strategy
7. Monitoring implementation of the data utilization strategy
8. Give strategic direction for BI development and taxpayer profiling
9. Review and approve concepts for BI development and taxpayer profiling
10. Support the development of data strategies and frameworks

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic qualifications

A university degree in Statistics, Data Science, Computer Science, Economics, Mathematics or related field from a recognized institution.

Professional Qualifications / Membership to professional bodies

• Certified Business Intelligence Professional (CBIP) or any other equivalent Professional qualification
• Membership for any relevant professional body.

Previous relevant work experience required.

Minimum of 7 years work experience in similar role with at least 3 years in management.

Functional Skills, Behavioral Competencies/Attributes:

1. Strategic agility
2. Excellent leadership and people management skills
3. Technological ability
4. Data protection
5. Risk management and analysis
6. Change management
7. Ability to identify and deal with operational risk
8. Results driven and analytical
9. Strong decision-making skills
10. Excellent oral and written communication skills
11. Tax business understanding