Manager - Region Anchor (Rift & Western Region) at Safaricom Kenya

Description

We are pleased to announce the following vacancy in the Distribution & Production Department within the DigiFarm Kenya Ltd. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the Distribution & Production Lead, the position holder will develop and manage relationships and service experience among DigiFarm Customers to ensure growth, profitability and retention.

Job Responsibilities

• Responsible for the fulfilment of all the buyer generated demand in the region
• Manage the end to end farmer engagement season-on-season
• To formulate and manage the implementation of farmer engagements within the region;
• To manage, prospect and acquire farmers in the region;
• To effectively manage the existing /new farmers through improved customer experience by managing end to end process and ensure compliance to service agreement requirements in order to ensure there’s DigiFarm usage
• To support the DigiFarm Business Associate (DBAs) and Dealers to ensure they offer proper services to the farmers
• Oversee acquisition of DigiFarm Village Advisor (DVA’s) through the DBA network to ensure farmers are well supported
• Ensure performance of the DBA is on track as per the allocated targets
• Acquire Digifarm depots
• To develop and implement DigiFarm sales plan in line with the overall DigiFarm and business objectives and develop tactical plans to grow sales within the region;
• Ensure that all Sales teams, Partners/Dealers achieve their set targets as well as set standards targets and develop action plans for any non-achievers;
• To prepare reports e.g. Sales, Pipeline, Progress and Visibility reports, Business decision making process and planning etc
• Develop and well documented performance measurement criteria for sales team/ DBAs/Dealers & Depots and execution of the same;
• To respond to DigiFarm farmer related issues so as to provide consistent quality of service and get excellent customer rating/NPS;
• Daily, weekly and monthly performance reviews for all sales team and clear action plans to bridge any noted shortfalls;
• Document and communicate training plans for the sales team.

Qualifications

• Degree or Diploma in Agribusiness or a related course;
• Work experience of 4-5 years in the agronomy environment; 
• Knowledge/ Work experience in ICT will be an added advantage; and
• Strong relationship building skills, 
• Ability to generate revenue 
• Excellent communication and interpersonal skills
• Good report writing skills
• A proactive team player
• Good planning and organizational skills