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  • Posted: Jun 4, 2020
    Deadline: Jun 11, 2020
  • Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company


    Manager - Region Anchor (Rift & Western Region)


    We are pleased to announce the following vacancy in the Distribution & Production Department within the DigiFarm Kenya Ltd. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Posting Description

    Reporting to the Distribution & Production Lead, the position holder will develop and manage relationships and service experience among DigiFarm Customers to ensure growth, profitability and retention.

    Job Responsibilities

    • Responsible for the fulfilment of all the buyer generated demand in the region
    • Manage the end to end farmer engagement season-on-season
    • To formulate and manage the implementation of farmer engagements within the region;
    • To manage, prospect and acquire farmers in the region;
    • To effectively manage the existing /new farmers through improved customer experience by managing end to end process and ensure compliance to service agreement requirements in order to ensure there’s DigiFarm usage
    • To support the DigiFarm Business Associate (DBAs) and Dealers to ensure they offer proper services to the farmers
    • Oversee acquisition of DigiFarm Village Advisor (DVA’s) through the DBA network to ensure farmers are well supported
    • Ensure performance of the DBA is on track as per the allocated targets
    • Acquire Digifarm depots
    • To develop and implement DigiFarm sales plan in line with the overall DigiFarm and business objectives and develop tactical plans to grow sales within the region;
    • Ensure that all Sales teams, Partners/Dealers achieve their set targets as well as set standards targets and develop action plans for any non-achievers;
    • To prepare reports e.g. Sales, Pipeline, Progress and Visibility reports, Business decision making process and planning etc
    • Develop and well documented performance measurement criteria for sales team/ DBAs/Dealers & Depots and execution of the same;
    • To respond to DigiFarm farmer related issues so as to provide consistent quality of service and get excellent customer rating/NPS;
    • Daily, weekly and monthly performance reviews for all sales team and clear action plans to bridge any noted shortfalls;
    • Document and communicate training plans for the sales team.


    • Degree or Diploma in Agribusiness or a related course;
    • Work experience of 4-5 years in the agronomy environment; 
    • Knowledge/ Work experience in ICT will be an added advantage; and
    • Strong relationship building skills, 
    • Ability to generate revenue 
    • Excellent communication and interpersonal skills
    • Good report writing skills
    • A proactive team player
    • Good planning and organizational skills

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on to apply

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