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  • Posted: Dec 6, 2023
    Deadline: Dec 19, 2023
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    Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. 
    Read more about this company

     

    Manager- Service Delivery - Nairobi

    Purpose of the Job:

    Implement and administer operation process policy framework, ensure excellent services to achieve profitability.  

    Reports to:  Branch Manager 

    Duties & Responsibilities

    • Maintain customer service excellence at the branch level.
    • Banking hall and call management.
    • Custodian of tools of trades and stationaries.
    • Branch operational risk management.
    • Manage customer onboarding process.
    • Cash and float
    • Ensure security procedures are adhered to and monitor the general physical security of the branch. 
    • People Management.
    • Review and action on reports according to laid-down instructions
    • Submission of periodic reconciliation reports.
    • Cross-sell and up-sell the bank products.
    • Grow transactional income at the branch.
    • Any other official duty assigned from time to time.

    Key Competencies, Skills, Qualifications and Experience 

    • Bachelor’s degree in business related field or any other relevant field
    • 5-6 years Working experience in a similar or comparable role in the Banking industry
    • Excellent Interpersonal skills
    • Organization skills
    • Confidentiality
    • Integrity
    • Analytical skills.
    • Proficiency in MS Office
    • Product Knowledge
    • People Management skills.

    Method of Application

    Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for and preferred location on the e-mail subject on or before 19th December 2023. 

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