Manager Shared Services Audit at DIB Bank Kenya Limited (DIBBKE)

Job Purpose

To lead and manage risk-based internal audits of the bank’s Shared Services functions including Central Clearing, Funds Transfer, Card and Digital Banking Operations, Reconciliations, Administration, Branches, HR & Compliance. The role aims to provide independent assurance on the effectiveness of internal controls, risk management, compliance, and governance processes within these critical operational areas, thereby supporting the bank’s risk mitigation, regulatory adherence, and operational efficiency objectives

Key Responsibilities

• Assist HOD in preparing a comprehensive, long-range Audit Plan covering all the Audit activities, prioritizing the audit assignments based on a risk assessment, and scheduling follow-up activities, effectively and efficiently. Performs a survey of functions and activities in shared services to determine and understand the nature of operations across Shared Services activities. Develop and execute comprehensive audit plans for Shared Services functions based on risk assessments and audit universe.
• Lead audits on processes about Central Clearing, Funds Transfer, Card and Digital Banking Operations, Centralized Account Opening, Reconciliation function, Administration Department, Branch Operations & Compliance function. Evaluate the design and operational efficiency and effectiveness of internal controls and risk management practices, identify control gaps and potential risks across Shared Services activities; provide practical and actionable audit recommendations to management.
• Assess compliance with regulatory requirements (e.g., Central Bank of Kenya guidelines), internal policies, industry best practices and contractual obligations relevant to shared services.
• Oversee preparation, review, and presentation of clear, concise, and insightful audit reports to senior management and the Audit Committee.
• Collaborate with Shared Services and other support function teams to understand processes, identify vulnerabilities, emerging risks, and control improvements, develop mitigation strategies, and implement corrective action plans. Manage audit assignments to ensure that professional standards are maintained, and all assigned audit steps are executed within the approved time budget.
• Review the work performed to ensure the audit objectives are achieved, including completeness of the audit documentation as per the IA methodology.
• Lead, coach, and develop audit team members assigned to shared services audits to enhance their competencies and productivity.
• Assist the Head of Internal Audit with the coordination of external audits and regulatory inspections related to Shared Services & Compliance.
• Participate in special investigations, ad hoc projects, and support broader internal audit initiatives as needed.
• Provide input for the revision of audit programs/review approach to achieve specific objectives in a more effective/efficient manner.
• Monitor implementation and follow-up on audit findings to ensure timely and effective remediation/implementation of corrective actions taken to mitigate the risks.
• Cultivate a culture of learning and development; Seek coaching and mentoring from supervisors to enhance skills and capabilities.
• Stay current with industry best practices, regulatory developments, and technological advances affecting shared services and internal auditing within the banking sector and advise management promptly.
• Communicate complex technical audit concepts in a clear and concise manner to non-technical stakeholders.
• Leverage technology solutions and foster innovation to enhance the Internal Audit Department’s efficiency and effectiveness.
• Perform work in accordance with the charter, which is consistent with the Internal Audit Charter, which is consistent with the Global Internal Audit Standards (GIAS).

Job Specification

• Education    Bachelor’s degree in accounting, Finance, Business Administration, or a related field Professional certifications such as CPA (K), CIA, CISA, or equivalent are highly preferred.

Training / Skills    

• Excellent analytical, report writing, and presentation skills. Proficiency in audit management software and data analytics tools is an advantage

Work Experience

• Minimum 6 – 8 Years of auditing in an Internal Audit function in a bank or financial services, with at least 3 years in a supervisory or managerial role. Demonstrable experience auditing shared services or back-office banking functions, including payment systems, digital banking, and operational risk controls.

Competencies    

• Behavioural: Think & Act Customer, Business & Strategic Acumen, Ownership & Accountability, Change & Innovation Agility, Proactive and collaborative and a Digital Mindset. Core technical (knowledge and skills): Sharia Principles –Basic Knowledge of banking regulations, internal controls frameworks, operational risk management, and compliance requirements- Advanced Audit Planning & Reporting- Advanced Governance and Audit Quality Assurance Management – Advanced Knowledge of Banking Products, Services and Operations – Advanced