Manager,Trade Facilitation and Value Add Service Internship at Kenya Trade Network Agency (KenTrade)

Reports to: Manager,Trade Facilitation and Value Add Services

Duties and Responsibilities

• Participate in departmental internal operations meeting and stakeholder engagement meetings
• Take/prepare minutes of the meetings
• Receive Clients queries and respond to them accordingly
• Escalate customer queries to Permits and/or Customs and Shipping officers where necessary
• Ensure Permits/licenses applied through Kenya Trade Net System are processed timely in line agreed standards and meets customer expectations
• Regularly provide reports and statistics on permits/licenses
• Work with Call Centre Assistants and Customer Care Officers to address customer complaints and inquiries relating to shipping & Customs as they arise
• Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

Academic/Professional Requirements

• Should be a Kenyan Citizen aged between 20 and 35 years;
• Should be available full time for the duration of the program (3 months);
• Should be a continuing student or have graduated within the last five (5) years with Diploma or Bachelor’s Degree in Business, Economics, shipping, transport logistics, ICT or related field from an accredited Institution.
• Be Computer Literate and have strong communication skills
• Good Customer Service Skills.
• Writing and Editing Skills to aid in writing and updating manuals