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  • Posted: Jul 26, 2021
    Deadline: Jul 30, 2021
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  • Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of goods at the Kenyan borders while maintaining the requisite controls and collection of levies, fees duties and taxes, where applicable on imports or exports. We are recruiting to fill the following positions below:
    Read more about this company

     

    Project Department Internship

    Reports to: Manager Projects

    Duties and Responsibilities

    • Attend    and participate    in    Project    and    Operations    meetings    to    gain    in-depth understanding of the Organization’s operations and projects.
    • Assist in scheduling and coordination of Project and Operations meetings by writing and distributing minutes.
    • Ensure weekly project status updates are received at the Projects meeting.
    • Maintaining  an  issue  log  of  issues  raised  and  action  taken  in  Project  and  Operations meetings.
    • Assist in drafting reports and proper record keeping as envisaged in the ISO standards.
    • Assist with any Project deliverables as advised by Manager Projects
    • Liaise  with  Communications  office  by  highlighting  any  news  worthy  stories  from  the Department for the weekly newsletter.
    • Assist in coordination and scheduling of activities within the Department as advised by the Manager Projects
    • Perform any other duty that may be assigned in support of the Projects Department.

    Academic/Professional Requirements

    1. Should be a Kenyan Citizen aged between 20 and 35years;
    2. Should be available full time for the duration of the program (3months);
    3. Should be  a  continuing  student  or have  graduated within  the  last  five  (5)  years with Bachelor’s  Degree  in  Project  Management,  Information  Technology,  Economics, Business  Administration,  Computer  Science,  Social  Sciences  or  related  field  from an accredited Institution and be in possession of the relevant certificate.
    4. Be Computer Literate and have strong communication skills

    go to method of application »

    Customer Service & Contact Centre Apprenticeship

    Reports to: Manager,Customer Service & Contact Centre

    Duties & Responsibilities

    1. Act as a single point of contact for phone calls and emails from users. The assistant listens, logs and responds to customer enquiries, requests and complaints;ii.Recognizing,  documenting,  and  informing  the  supervisor  regarding  the  trends  in external customer calls.
    2. Anticipating potential needs or problems of customers;
    3. Following through on commitments made to customers;
    4. Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols;
    5. Maintaining confidentialityof information;vii.Achieving first contact resolution (FCR);
    6. Handling customer complaints or issues satisfactorily;
    7. Recording details of comments, inquiries, complaints, and actions taken;
    8. Prioritize received issues in order to identify and escalate situations requiring urgent attention first
    9. Providing accurate information about organizations services and related agencies;
    10. Create  and  maintain  a  positive,  supportive,  customer  oriented  environment  for  all clients;
    11. Recording details of comments, inquiries, complaints, and actions taken;
    12. Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role;

    Academic/Professional Requirements

    1. Should be a Kenyan Citizen aged between 20 and 35 years;
    2. Should be available full time for the duration of the program (3 months);
    3. Should  be  a  continuing  student  or  have  graduated  within  the  last  five  (5)  years with Bachelor’s degree in a Business, Communications, Marketing ICT or related field from an   accredited   Institution   and   be   in   possession   of   the   relevant certificate
    4. Be Computer Literate and have strong communication skills
    5. Willingness towork in shifts, weekends/holidays and long hours
    6. Customer focused;vii.Ability to multi task with high stress tolerance level;
    7. Problem analysis and problem-solving skills;
    8. Planning and organizing skills;x.Team oriented;

    go to method of application »

    Finance Intern

    Reports to: Manager Finance

    Duties and responsibilities

    • preparing vouchers and committal documents in accordance with laid down rules and regulations;
    • capturing primary datain manual and computerized records;
    • Filing accounting documents;
    • Preparing  simple  financial  reports  such  as  bank  reconciliations  and  on-demand reports;
    • Preparing invoices;
    • Ensuring safe custody of accountable documents and
    • Maintaining primary records such as cashbooks, ledgers and registers.
    • Post  invoices,  payments  expense  accruals  and  other  expenditure  journals  into  the accounting system
    • Make postings to the Accounting System for Accounts receivables and reconciliations of receivables to the general Ledger.
    • Prepare  adequate  supporting  Schedules  in  support  of  Revenue  account  balances  in the Financial Statements on weekly, monthly, quarterly and annual basis
    • General  office  duties  as  assigned  by  the  supervisor/senior  officers/management  of the Department

    Academic/professional requirements

    • Should be a Kenyan Citizen aged between 20 and 35 years;
    • Should be available full time for the duration of the program (3 months);
    • Should be a continuing student or have graduated within the last five (5) years with Diploma  or Bachelors’ degree in Commerce, Business Administration, Business Management,  CPA  (ongoing/Finalist),  ACCA  or  any  other  equivalent qualification from a recognized institution;
    • Be Computer Literate and have strong communication skills.

    go to method of application »

    HR and Administration

    1 Intern and 1 Attaché

    Reports to: Manager HR & Administration

    Duties and Responsibilities

    1. Draftingsimple routine correspondence;
    2. Creation and updating of employee records and files and maintenance of the same;
    3. Assist in the recruitment process i.e registering of applications, screening, longlisting e.t.c;
    4. Assist in the coordination of staff and stakeholder trainings;
    5. Assist  in making  arrangementsfor  various  HR  activities  such  as  job  interviews, performance reviews/appraisals, staff trainings and staff meetings;
    6. Assist in dispatchingof letters to relevant actionofficers;
    7. Assist in maintaining a healthy work culture especially among the Interns.

    Academic/Professional Requirements

    1. Should be a Kenyan Citizen aged between 20 and 35 years;
    2. Should be available full time for the duration of the pro(1)gram (3 months);
    3. Should be a continuing student or have graduated within the last five (5) years with Diploma/ Bachelor’s degree in Human Resource/Business Management/Administration or any other related field froman accredited Institution and be in possession of the relevant certificate.
    4. Be Computer Literate and have strong communication skills

    go to method of application »

    Manager,Trade Facilitation and Value Add Service Internship

    Reports to: Manager,Trade Facilitation and Value Add Services

    Duties and Responsibilities

    • Participate in departmental internal operations meeting and stakeholder engagement meetings
    • Take/prepare minutes of the meetings
    • Receive Clients queries and respond to them accordingly
    • Escalate customer queries to Permits and/or Customs and Shipping officers where necessary
    • Ensure Permits/licenses applied through Kenya Trade Net System are processed timely in line agreed standards and meets customer expectations
    • Regularly provide reports and statistics on permits/licenses
    • Work with Call Centre Assistants and Customer Care Officers to address customer complaints and inquiries relating to shipping & Customs as they arise
    • Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

    Academic/Professional Requirements

    • Should be a Kenyan Citizen aged between 20 and 35 years;
    • Should be available full time for the duration of the program (3 months);
    • Should be a continuing student or have graduated within the last five (5) years with Diploma or Bachelor’s Degree in Business, Economics, shipping, transport logistics, ICT or related field from an accredited Institution.
    • Be Computer Literate and have strong communication skills
    • Good Customer Service Skills.
    • Writing and Editing Skills to aid in writing and updating manuals

    go to method of application »

    Manager Innovations and Solutions Development intern

    Reports to: Manager Innovations and Solutions Development

    Duties and Responsibilities

    • Work with IT staff to provide solutions throughout the software lifecycle,
    • Understanding and documenting user requirements,
    • Translate business requirements to System Designs/specifications,
    • Participating in application development, testing and documentation of test results,
    • Prepare system documentations –user manuals / guides and technical manuals
    • Trouble shoot application issues and recommend solutions,
    • Responding   to   user   queries   arising   from   issues   experienced   in   using   software applications,
    • Integrating and presenting data,
    • Participate  in  providing  innovative  solutions  to  challenges  experienced  in  the  use  of  IT solutions
    • Participate in drafting and review of policies for better management of IT solutions,
    • Perform any other duty commensurate with the job role as directed by management.

    Academic/professional requirements

    • Should be a Kenyan Citizen aged between 20 and 35 years;
    • Should be available full time for the duration of the program (3 months);
    • Should be a continuing student or have graduated within the last five (5) years with BSc in Computer Science, Software Engineering, Information Technology,electrical engineering or related field.
    • Should possess excellent communication and interpersonal skills,
    • Sound System analysis and Design capabilities –sound problem solving skills
    • Excellent knowledge in Software Development Life Cycle,
    • Excellent knowledge in Data structures and algorithm development,
    • Excellent requirements elicitation and documentation skills,
    • Knowledge in Objected oriented programming and Unified Modelling Language,
    • Excellent understanding of Relational Databases

    go to method of application »

    Manager IT and Infrastructure Intern

    Reports to Manager IT and Infrastructure

    Duties and Responsibilities

    • Responding to ICT help-desk and user support queries via chat, email, or phone
    • Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT help-desk
    • Training other staff members on troubleshooting and diagnosing ICT related problemsiv.Writing, editing, and revising training manuals for new and updated software and hardware
    • Providing ICT related technical assistance for questions and problems
    • Resolving problems with ICT related networks, telephony and other computer systemsvii.Diagnosing ICT hardware and software system errors and other issues
    • Following up with staff to ensure full resolution of issues
    • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
    • Running reports to analyse common complaints and problems
    • Installing or changing user computer software to fix issues
    • Accessing hardware or software for staff to make changes and fix problems
    • Any  other  duty  that  is commensurate  with  the  role  and  responsibilities  for  the position of Internship in the ITI Department.

    Academic/Professional Requirement

    1. Should be a Kenyan Citizen aged between 20 and 35 years;
    2. Should be available full time for the duration of the program (3 months);
    3. Should be a continuing student or have graduated within the last five (5) years with Diploma/Bachelor’s Degree in ICT, Computer Science or Computer Engineering, from a recognized institution.
    4. Should  have  excellent  computer  skills  and  the  ability  to troubleshoot  and  diagnose PC, LAN, Printer and IT Hardware problems.
    5. Should be familiarwith both PCand Mac Hardware and Software
    6. Should have education experience with LAN Network Repairs and Analysis.
    7. Should possess good customer service skills.
    8. Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
    9. Writing and Editing Skills to aid in writing and updating manuals.
    10. Education  experience  in  Computer  Repairs  and  how  to  Troubleshoot 
    11. Problems Specific   Knowledge   of   other   required  
    12. Computer   Systems   for   different   work environments

    go to method of application »

    Manager, Marketing and Communications

    Purpose of the Job

    The  purpose  of  the  job  is  to assist the Marketingand  Communication  team  in  the  day-to-daymarketing  and communication  activitiesincluding,  but  not  limited  to:  carrying  out promotions,  media  relations,  social  media  activities,  editing,  content  development  and managing events.

    Duties and Responsibilities

    The intern shall work under the supervision and guidance of a senior office but will report to the Manager Marketing and Communications to perform the following duties;

    • Assist  in  the  creation  and  carrying  out  all  marketing,  communication,  branding and promotional activities,
    • Assist in editing of marketing and communication content
    • Assist  in  tracking  and  reviewing  Marketing  and  Communication  initiatives  and make recommendations
    • Assist  in  the  developing  of  new  social  media  campaigns,  considering  planned promotional activities.
    • Monitor social channels and respond to feedback, questions, and concerns
    • Assist in planning and hosting marketing events

    Academic Qualifications & Requirements:

    • A graduate in or currently enrolled undergraduate student studying sales, marketing or communications
    • Strong work ethic
    • Flexible work schedule
    • Willingness  to  learn  on  the  job  and  share  experiences  with  other  members  of  the team
    • Good written and verbal communication and editing skills
    • Self-motivated, detail-oriented with good written, verbal & organizational skills
    • Good computer skills with experience in social media & Microsoft Office
    • Ability to work under minimum supervision and with others
    • Ability to work well under pressure and meet deadlines

    Method of Application

    Interested  and  eligible  candidates  should  submit  their  applications  including  curriculum Vitae, copies of certificates & testimonials and National ID to The Chief Executive Officer, Kenya  Trade  Network  Agency,  1stFloor,  Embankment  Plaza  P.O.  Box  36943-00200, NAIROBI through email: [email protected] or through post office by July 30,2021.

    KenTradeis  an  Equal  Opportunity  Employer –Persons  with  disability  are  encouraged  to apply. Any  form  of  canvassing  shall  lead  to  automatic  disqualification  and  ONLY  selected candidates will be contacted.The Agency does not charge any fee for this process.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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Average Salary at Kenya Trade Network Agency (KenTrade)
KSh 11K from 1 employee
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