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Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and heavily built up, pa...
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About the role
The Manufacturing & Field Operations Supervisor is responsible for the frontline execution and supervision of manufacturing, installation, and onboarding activities. The role ensures that production outputs, field installations, and customer onboarding are completed safely, on time, in full, and to quality standards, while driving continuous improvement and team performance.
Duties and Responsibilities
Fabrication ( Manufacturing Execution)
- Supervise daily fabrication activities to meet production targets (quantity, quality, timelines)
- Ensure adherence to standard operating procedures and specifications
- Monitor material usage and minimize waste during production
- Enforce 5S and safety standards within the fabrication area
- Escalate production issues and support the implementation of corrective actions
Transport & Installation Operations
- Plan and supervise toilet transport & installations in assigned areas
- Ensure installations meet quality, safety, and compliance standards
- Coordinate materials, tools, and workforce required for installations
- Monitor installation timelines and resolve field execution challenges
- Ensure proper handover of completed installation
Customers Onboarding
- Oversee onboarding of new customers to ensure a smooth and positive experience
- Support improvements in onboarding turnaround time and process efficiency
- Address onboarding challenges and escalate issues where necessary
- Engage customers and community stakeholders professionally during onboarding
Maintenance Operations
- Ensure effective preventive and corrective maintenance of equipment and Fresh Life Toilets
- Improve reliability and uptime of manufacturing tools and field assets
- Drive initiatives to reduce maintenance costs and improve service delivery
- Collaborate with innovation teams to enhance equipment performance
- Support ongoing repair and maintenance to ensure customer satisfaction
Continuous Improvement & Problem Solving
- Lead structured problem solving using CAPA and other methodologies
- Identify operational inefficiencies and implement corrective and preventive actions
- Standardize processes to reduce variability and improve output quality
- Use data to drive decision-making and performance improvement
Team Supervision & Coordination
- Supervise workmen, operators, and installation crews
- Assign daily tasks and monitor execution against plans
- Train team members on SOPs, safety, and quality standards
- Enforce discipline, accountability, and adherence to company values
- Provide regular feedback on team performance and development needs
Safety, Quality & Compliance
- Enforce strict adherence to QHSE standards and policies
- Conduct routine checks to ensure compliance with safety and quality requirements
- Report incidents and support implementation of corrective actions
Reporting & Documentation
- Maintain accurate records of production, installations, and onboarding activities
- Track daily performance against targets and report variances
- Ensure proper documentation of completed work and resource usage
Qualifications
- Diploma or Bachelor’s degree in Construction, Engineering, or related field
- 2–4 years’ experience in fabrication, construction, installation, or field operations
- Experience supervising field teams or production crews
- Strong understanding of basic production, installation, and safety practices
- Good problem-solving and decision-making skills
- Ability to work in dynamic and community-based environments
- Strong communication and coordination skills
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