Market Conduct & Industry Development Officer at Retirement Benefits Authority

Job Purpose

The Market Conduct and Industry Development Officer is responsible for protecting the interests of members and sponsors; and promoting the development of the retirement benefits sector.

Job Requirements

1. Bachelors Degree in any of the following: accounting, human resource management, marketing, communication, public relations or its equivalent qualifications from a recognized institution;
2. Proficiency in computer applications; and,
3. Fulfil the requirements of chapter 6 of the Constitution

Job Specifications

1. Participating in the development of guidelines for the protection of interests of members and sponsors in the retirement benefits industry;
2. Participate in handling complaints and disputes arising from scheme members and other stakeholders and communicating decisions made;
3. Participate in reviewing of statutory returns on governance compliance by schemes and service providers and compiling reports.
4. Assisting in organizing stakeholder education sessions, establishing contacts with the stakeholder and trainers and facilitating at the training sessions;
5. Keeping records of consumer protection, governance and stakeholder education programs.
6. Participate in preparing information on consumer protection, governance and stakeholder education programs and processes for reporting on the Authority’s website, media reports and other information portals.
7. Participate in the various outreach programs at the Huduma Centers.
8. Ensuring records on consumer protection, governance and stakeholder education programme are kept and regularly updated; and,
9. Writing reports on the consumer protection, governance and stakeholder education activities.

Key Competencies and Skills

1. Strategic thinking and analytical skills;
2. Communication and report writing skills;
3. Interpersonal skills; and
4. Team player.