Relationship Manager - Corporate Banking at Mayfair CIB Bank Ltd

Key Duties & Responsibilities:

• Identify and acquire new corporate customers and generate innovative ideas to grow corporate customer relationships.
• Growth of Revenue through acquisition of prudently priced assets and affordable liabilities, enhancing transactional, trade and foreign exchange volumes with reputable corporate organizations in order to ensure the Bank’s profitability.
• Increase product penetration for existing customer base by reviewing the portfolio to determine potential cross sells and proactively recommend new products to customers
• Primarily responsible for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advise to meet their specific needs
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service.
• Manage key customer relationships through regular contacts and visits by ensuring an effective calling programme is maintained on all existing and prospective customers.
• Cultivate good rapport with corporate clients and ensure that the bank becomes the go-to brand for all their corporate banking needs.
• Recommend the creation of viable and profitable risk assets to increase business office profitability
• Develop an intimate understanding of the clients’ industry and business by analysing their business models, market conditions affecting the long-term viability of the business and industry sector, management and effectively use this knowledge to continually cross sell the bank’s products to ensure maximization of the customer wallet share.
• Ensure retention of existing customers through high level of customer satisfaction.
• Proactively identify potential problem accounts and formulate appropriate mitigating strategies.
• Conduct market research and competitor analysis within the industry and so as to provide input on plans that will give the bank leverage and a competitive edge in the market.
• Ensure compliance to Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with existing and potential customers.
• Enhance the bank’s business in other segments through corporate customers value chain and ecosystem.
• Ensure proper documentation throughout the credit application and impairment process
• Prepare weekly and monthly statistics/performance reports for management use.
• Reconcile all transactions on customer’s accounts where and when necessary.
• Initiate and carry out recovery action on non-performing credit facilities
• Maintain comprehensive database of the customer’s operational records including the existing and prospective customer data
• Perform other duties as assigned by the departmental head or his/her designate.

Demonstrated knowledge and experience with;

• At least 5 years’ experience as a Relationship Manager in Corporate and/ or Commercial Banking
• Strong credit analysis, documentation and relationship management skills
• Experience in structured trade finance, syndication and project financing will be an added advantage
• Ability to assess customer needs and recommend products that suits their needs
• Good people management skills
• Good written and spoken language skills
• Possess in-depth understanding and knowledge of Corporate Banking Products and services and extensive banking industry knowledge.
• Proven sales experience in a client relationship role within corporate banking
• Ability to work within deadlines with proven time management skills
• A good understanding of risk, credit policies and procedures

Qualifications /Technical Skills Required:

• Minimum of Bachelor’s Degree.
• An MBA, MSC or its equivalent and/or Professional Qualification in Banking related disciplines would be preferable.
• Proficiency in Microsoft Office Suite.
• Professional qualifications in Customer Relationship Management and Sales & Marketing.
• Strong negotiation, persuasion & presentation skills
• Dynamic, analytical and self-driven individual with the ability to work under pressure.
• Excellent networking and selling skills with superior Relationship Management skills, excellent communication and interpersonal skills.
• A passion for performance, team play and achievement in a competitive and dynamic environment.
• Hardworking individual with excellent leadership, organizational, and planning skills.
• Commercial awareness and customer focus.
• Demonstrate high integrity and ethical standards