MCAT-Technical Officer, Service Delivery Systems (SDS) at World Health Organization

Description Of Duties

In collaboration with other WHO technical clusters and partners, in an integrated manner within the context of Universal Health Coverage, primary health care, ensuring people-centered approaches across the life course, the incumbent will be expected for each of the MCAT countries under its jurisdiction to perform the following duties in a collaborative manner in collaboration with the ministries of health and their institutions, partners, including WHO Collaborating Centers; academic, teaching and research institutions; regional and sub regional economic entities; global health, multilateral and bilateral partners, and NGOs to ensure that appropriate and efficient support is provided to national systems:

• Support Member States to implement Primary Health Care approach for Universal Health Coverage and other health related Sustainable Development Goals.
• Provide technical support to assess the District Health System (DHS) functionality and to develop, implement and review roadmaps/plans to revitalize DHS including community-based services.
• Provide technical assistance to the development, implementation, and evaluation of plans/projects/roadmaps for improving hospital and clinical services at all levels of the health systems including secondary and tertiary referral health services at country level.
• Provide technical support for the development of evidence-based national policies, strategies and plans on healthcare services quality, safety, and resilience at country level.
• Collaborate with Member States in the establishment and further development of best practices in service delivery and quality systems design and foster the development and implementation of evidence-based policies and strategies.
• Promote and enable the dissemination of evidence-based research results, tools and best practices on service delivery and quality systems. Support Monitoring and Evaluation and reporting on sub-regional countries' trends and progress.
• Contribute to the implementation of sub-regional and regional strategic policies on delivery of quality health services, and support resource mobilization and advocacy in support of country health sector needs.
• To perform other related responsibilities as assigned, including replacing and backstopping for others as required.

Required Qualifications

Education

Essential

• Post-graduate degree in public health or Post-graduate Degree or recognized specialist qualification in clinical sciences.
• Training in quality control systems and /or in infection prevention and control practices.

Desirable: Post-graduate training in public health; Post Graduate training in quality management in health.

Essential

Experience

• At least seven years' experience in providing support to countries to develop health systems based on Primary Health Care at sub-national, national, and international level especially in developing countries.

Desirable

• Experience with working in health systems; in WHO or other UN Agencies, preferably in the African Region; and in facilitating consultations.
• Experience in the development and implementation of service quality standards at the national and international levels, including experience in international cooperation.

Functional Skills And Knowledge

• Proven expertise in service delivery systems and in quality-of-care programmes as part of national health systems policies and strategies.
• Excellent track record in data collection, analysis, Monitoring and evaluation in health services delivery. Excellent communication and presentation skills with demonstrated ability to write technical reports, documents, and guidelines in a clear and concise manner.
• Ability to provide technical advice and guidance to multiple stakeholders and partners considering country contexts.
• Strong interpersonal skills with ability to promote consensus, lead resource mobilization activities, communicate progress and results, and/or take remedial action in a proactive manner, while ensuring effective work practices and ethics.
• Diplomacy, tact, and courtesy.