Medical Stock Management - Mobile Support Technician at Medecins Sans Frontieres (MSF)

MAIN RESPONSIBILITIES AND TASKS

In collaboration with the Mission Pharmacy Manager or Pharmacy Coordinator and Medical Coordinator and under the supervision of the HQ technical advisor or referent, work with mission staff to promote relevant technical awareness and to improve technical aspects of medical stock management, providing support and advice in accordance with Terms of Reference (ToR) agreed with the mission, normally comprising the following responsibilities:

• Carrying out a functional evaluation of the medical stock set-up assessing the applicable technical systems, structures and HR set-up, the compliance with procedures, policies, and guidelines, within the framework of MSF standards to identify the main areas for improvement.
• Oversee/carry out the implementation of the different tools, systems, polices and/or procedures, in accordance with the specifications set by the hierarchical and functional managers in the ToR for each visit.
• Together with the hierarchical manager (or delegated person in the HQ Department) and the relevant Coordinator(s) in the Mission(s), plan the deployments well in advance and inform the relevant units in HQ/Field to anticipate administrative and medical requirements related to the deployment (e.g. vaccination, visa, flight tickets, etc.).
• Ensure that clear ToR (e.g. objectives, duration of deployment and subsequent paid rest, expected results, functional reporting lines during visit, etc.) are well defined, known and agreed by the relevant stakeholders before deployment.
• Develop and maintain a project plan for implementation (including hands-on, briefings, trainings, workshops, etc.) ensuring stakeholders are informed and involved to deliver the project on time.
• Where relevant, ensure that all technical implementation considerations are known, communicated and met (e.g. guidance documents, data cleaning, test and migration management, etc.).
• Design and deliver training related to own professional/technical area to enable others to use systems, tools, processes, or policy effectively.
• Ensure adequate information flow to the relevant stakeholders regarding progress of the implementation, trainings, etc.
• Support the missions with change management and new work organization to guarantee sustainability of the new way of working.
• Contribute to continuous improvement and learning by capitalizing all deployment related documentation and learning for the project and eventually sharing as part of (de)briefings, workshops, or ad-hoc technical forum.
• In between field visits, provide punctual support related to her/his area of expertise as requested by the Hierarchical Manager and in coordination with the correspondent Functional Manager(s).

SPECIFIC ACTIVITIES, TASKS AND RESPONSIBILITIES

Field support:

• The MST Medical Stock Management will conduct field visits to missions/projects to ensure that the minimum requirements in medical stock management are in place and implement activities to achieve those. If it is not possible to fully achieve them, leave a clear road map (chronogram and list of activities) on how to achieve them. S/he will also conduct trainings on relevant topics to the staff of the mission.
• Support the mission teams (Medical Coordinator, Project Medical Referent, Pharmacy staff) on international order process - inventory, CMM revision (FMC), technical validation, roles & responsibilities.
• Implementation of tools currently being rolled out by Supply Unit: Inventory App (support with implementation) and/but not limited to, new reporting approach (deploying simplified monthly report and support with quarterly report)
• Manage and organize EPREP by mission and support deployment of new EPREP management tool.
• Support missions in stock management system technical issues and system deployment - Isystock (or any other stock management system)
• Support on delivering and following GSDP regulation in all projects as required by guidelines. This includes supporting on development and implementation of CAPA plan, GSDP self-inspection report, setting up and defining all corrective and preventive measures for warehousing.
• Upon request, participate in operations (including but not limited to emergencies)

Specific support on the country projects:

• The MST Medical Stock Management will be giving some specific technical support to the field projects, ensuring technical alignment, proper project planning and monitoring steps and safeguarding the engagement of different stakeholders from the medical department.
• The portfolio of missions to support will include African projects among others.

SELECTION CRITERIA

• Degree as Pharmacist
• Minimum 2-3 years’ experience in pharmacy management
• Experience with stock management, supply chain, GDP/GSP, people management & coaching
• Asset: experience in humanitarian sector/MSF
• Fluent written and spoken English and French. Additionally, Spanish and/or Arab would be an asset.