Merchant Support Executive at Corporate Staffing

Roles and Responsibilities

• Resolve merchant issues, requests, enquiries, and complaints via phone call, site-visits, emails, and other communication channels in a timely and customer-friendly manner to satisfy and retain them. 
• Provide our merchants training regarding usage of the iPay merchant dashboard, POS terminal usage and card schemes acceptance guidelines. 
• Conduct regular on-site and off-site visits to check on our merchant’s activities to ensure smooth operations. 
• Collect supporting documents via electronic means from merchants or e-merchants to keep as a reference for any future usage/disputes. 
• Ability to cross sell and upsell to new and existing merchants. 
• Prepare and submit daily activity reports for assessment. 

Qualifications.

• Diploma in any Business related field. 
• Proficient in relevant computer applications (Word processors, Browsers, Spreadsheets) 
• 2-3 years of experience in a call center environment would be an added advantage. 
• Knowledge of customer service practices and principles is a must. 
• Excellent internet usage, data entry and typing skills are a must. 
• Superior listening, verbal, and written communication skills are a must. 
• Ability to handle stressful situations appropriately 
• Good knowledge of controls and procedures of a payment platform’s operations 
• Good knowledge of Operational and Compliance Risk Policies. 
• Good knowledge of our products and Services 
• Ability to work independently, meet deadlines and obtain results 
• Strong decision-making and forward planning ability. 
• Good interpersonal and communication skills. 
• Proficiency in various computer applications and a general understanding of payment software 
• Good performance track record 
• Strong analytical skills 
• Demonstrable and proven high integrity