System Administrator Intern at Micro Enterprises Support Programme Trust (MESPT)

Duties and Responsibilities

• Support the administration, maintenance, monitoring, and accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations
• Assist in Administering and managing user accounts including remote and mobile device users. Assist in Creating and assigning appropriate system roles and system access permissions as defined and signed-off by the business.
• Contribute to resolving system administration and support requests raised on the helpdesk.
• Collaborating and supporting various programmes in their digitization projects.
• Assist in training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
• Maintain a high level of internal and external customer satisfaction and product quality.
• Assist to build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment.
• Contribute to resolving support issues with a focus on root cause analysis to reduce recurring issues.
• Assist in providing solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to software vendor.
• Support in Coordinating, executing and documenting systems change requests.
• Assist to perform preventive maintenances for server infrastructure as per the schedule.
• Contributing in performing system installations, systems upgrades, systems migration and rollout of new software patches and updates
• Assist in administration of IP Telephony/Phone system administration, printers and secure access control and related security systems (CCTV, Biometric Access)

Qualifications

Education and Certifications

• Must have successfully completed their bachelor’s degree in computer science or any IT related field, completed within the last one year.
• Office 365 Administration or related Microsoft Certification.
• LAN/WAN Certification like CCNA
• VMWARE Certified professional

Skills and Competencies

• Knowledge in domain management and Active directory services.
• Knowledge in Microsoft 365 administration.
• Knowledge and skills in Windows server setup and administration.
• Knowledge and working experience with administration of database systems, especially MS SQL Server.
• Knowledge in VMWare – virtualization technology.
• Knowledge of Microsoft licensing requirements.
• Knowledge in networking (LAN, Wireless LAN, VPNs etc.), (Firewalls, Routers, and switches)
• Knowledge of TCP/IP Architecture and OSI Model.
• Knowledge of using and managing IT Helpdesk systems.
• Troubleshooting and problems solving skills in a Windows based environment.
• Previous exposure as systems administrator in a busy IT environment
• Good problem-solving skills and willingness to constantly renew required knowledge.
• Results oriented and able to meet tight deadlines.