Moderator at International Rescue Committee

Job Overview:

• IRC is seeking a Moderator to be based in Kakuma, under the direct supervision of the Senior Editorial Officer, Kakuma. The Moderator will be responsible for interacting directly with Signpost users daily, replying to comments, messages, and questions.

Major Responsibilities:

• Engage users in conversations online based on the guidelines.
• Reply to messages and comments received on Signpost social media channels with the help of Signpost team and moderation guidelines.
• Collaborate with Senior Editorial Officers, service mapping officer, Signpost manager and protection teams to develop detailed, vetted, well-researched answers.
• Feedback on representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation and information gaps).
• Share insights, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
• Analyze information gaps amongst the affected populations to feed into future content creation.
• Keep up to date with all the new information put out on a progressing basis and attend regular trainings as required.
• Follow protocol to raise any communication from vulnerable cases to Protection team.

Key Working Relationships:

• Position Reports to: Senior Editorial Officer
• Position directly supervises: N/A
• Indirect Reporting: N/A
• Other Internal and/or external contacts: N/A

Qualifications

• At least 2-3 years of experience working with social medial platforms.
• Experience working with refugees, asylum seekers, displaced persons, refugee hosting communities.

Demonstrated Skills and Competencies:

• Typing speed of at least 30 words per minute.
• Knowledge of social media platforms such as Facebook.
• Ability to act with discretion, integrity, and diplomacy.
• An understanding of the power and importance of accurate information and the ability to exercise excellent judgement in ensuring all answers are accurate.
• High emotional intelligence.

Education:

• Diploma or advanced relevant technical (e.g. media, journalism, communication) qualifications.
• Bachelor’s degree in a relevant field (e.g. Media, Journalism) or another relevant field.

Language Skills:

• Advanced Arabic language skills, oral and written.

Preferred experience & skills:

• Exceptional attention to detail.
• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills.
• Proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Able to work both independently and in a dynamic, cross-functional team.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
• Demonstrated ability to work effectively with partners at all levels.