Mortgage Fulfillment Officer at Absa Bank Limited

Job Summary

To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description
Key Accountabilities/Deliverables
Cases to DSC

• Submit 85% of the offer letters approved to DSC.

Reduce RTS

• Use DSC Aide memoir to reduce RTS.
• Branch network engagement

Issuance of Mortgage certificates

• 100% issuance of mortgage certificates to all the Mortgage customers, through Mortgage center, premier center, and Branches.

Negotiation fee collection

• Ensure 100% collection of neg fee for all drawn loans and ensuring there is no income leakage on non-funded income.

Valuers Management

• Ensure TAT is per the agreed SLA with the valuers through constant engagement

Scheme home loans management

• Ensure all scheme home loans arrangements are running in accordance with the MOUs.

Role/person specification

Preferred Experience

• Good understanding of Retail goal & objectives
• A thorough understanding of sales process
• An in-depth knowledge of the Mortgage product, conveyancing practices and lending policies
• A good working knowledge and understanding of relevant mortgage legislations e.g KYC, Money laundering, banking code, service standards, health &safety standards .
• A sound knowledge of our competitors’ products & service

Knowledge and Skills

• Excellent planning & organization skill
• Very strong communication & questioning skills
• Team working
• Listening skills
• Customer service orientation
• Relationship Management
• Decision making
• Problem solving/ Conflict resolution

Behavioral Competencies
Respect

• Treating colleagues and stakeholders with respect.

Integrity

• Delivering set objectives in line with the overall objective of the organization.

Service

• Offering world class customer experience to the bank’s customers.

Excellence

• Always giving the highest standards possible in conduct of day-to-day business.

Stewardship

• Being innovative and seeking change for better in the role.

Technical Competencies

• Presentation skills
• Ability to make mortgage presentations to both internal and external stakeholders.
• Good numeracy & analytical skills
• Ability to decipher data and condense the same for high level consumption.

Education

• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)