Movement Operations Manager (P3) at International Organization for Migration (IOM)

• Under the general supervision of the Chief of Mission (CoM) and the direct supervision of Head of Operations East and Southern Africa, the Movement Operations Manager is responsible for supervising all movement operations activities in Kenya, with the following duties and responsibilities.

Core Functions / Responsibilities:

• Oversee up to seven teams of staff members who are undertaking movement operations activities in Kenya, including activities related to field support, movements, data processing and compliance. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities. In locations throughout the region where there is no Movement Operations Officer or Manager, serve as technical supervisor for movement operations staff members.
• Oversee the efficient and effective management of airport assistance for arriving and departing individuals in Kenya, including in relation to documentation, luggage, escorts and special assistance. Ensure staff deliver the highest quality service, interact appropriately with airport and government officials and handle urgent issues as they occur. Monitor the work schedule, validate hours and process relevant financial paperwork in coordination with the IOM finance department.
• Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure and clean environment; address issues as they arise and continually seek ways in which IOM can improve assistance. For third party facilities, regularly conduct checks to ensure accommodation is up to IOM standards. Manage assets and inventories, process financial paperwork, supervise quality control of vendors, and manage the transit center vehicles and related schedules, staff and paperwork, if relevant.
• Ensure selection mission support, exit permit support, interpretation services andpre-departure counselling are coordinated for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water, according to the highest ethical standards and guidelines established by IOM. Supervise the coordination of transportation from consolidation points, transit centers and third-party facilities and address special needs, such as meals, medication, wheelchairs and medical conditions. Handle financial paperwork related to selection mission, exit permit or interpretation services as needed.
• Oversee the completion of all bookings by Movements staff members in Kenya in accordance with the Handbook of IOM Tariffs (HIT). Ensure compliance with program-specific SOPs and supervise the distribution of travel information to stakeholders. Oversee the creation of movement data files and oversee Movements staff members as they compile and analyze descriptive statistics. Certify and handle the processing of vendor-incurred costs.
• Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines and that they are dispatching travel documents and coordinating exit permits and travel documents in a timely manner. Oversee the preparation of regular data mining reports on MiMOSA; advise management on possible issues which need attention and suggest corrective actions.
• Ensure compliance activities related to project monitoring and evaluation, training, youth services, project reporting, project support and protection are being carried out efficiently and effectively by the Operations Specialist, Compliance and that they are reporting regularly on the work being accomplished, particularly in relation to training of Movement Operations staff members and youth service activities at IOM transit centers.
• Liaise with airlines on a regular basis and represent the best interest of beneficiaries for competitive fares with the most direct routing. Liaise with other teams and units in Kenya and with external partners such as government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR). As needed, represent IOM at partner meetings and conferences.
• Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Ensure IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through the awareness and training sessions for staff and service-providers.
• Supervise quality assurance procedures, ensuring checks are being regularly undertaken by staff members and incident reports are being submitted and responded to in an efficient manner. Prepare statistics and report regularly to the Head of Operations East and Southern Africa on relevant activities. Work to streamline how reports are prepared and presented in order to improve assistance and ensure data on all procedures is compiled, summarized and presented in a timely manner.
• Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
• Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Head of Operations East and Southern Africa or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
• Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Political or Social Sciences, Development Studies, Human Rights, International Relations, Law, or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience.

Experience

• Prior Movement Operations experience, especially in IOM, is highly preferred;
• Transportation-related and/or management experience is a strong advantage; and,
• Knowledge of IOM's Movement Operations program implementation and administrative, financial and business rules and practices is desirable.

Skills

• Strong written and verbal communication skills and ability to effectively communicate with and lead a team;
• Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus; and,
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.

Languages

• IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.
• For this position, fluency in English is required (oral and written).
• Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

• Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.