Multicarrier Customer Experience Agent at Maersk Line

Key responsibilities

• Maintain close contact with assigned key clients and respond to any queries arising in service delivery
• Maintain close contact with our field operations to ensure excellent service delivery to guarantee
• sustainable business relationship with both the agents and the clients
• Maintain close contact with our agents to ensure excellent service delivery to guarantee sustainable
• business relationship with both the agents and the clients
• Drive the team’s operations by planning duties with field team and other functions as when field jobs arise.
• Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction.
• In liaison with the Head of Department, execute business development strategies for weekly/monthly
• customer performance reviews.
• Keep track of the P&L of all jobs handled to ensure we remain as profitable as per commercial SLI
• Flag any direct or indirect costs that have a negative impact to profitability
• Dispatch of customer invoices
• Offer solutions to customer queries and disputes
• Execute the company’s overall objective through collaboration with other team members, other functions and supervisor/department head
• Coordinate CHB, VAS, Trucking, Warehousing and any other services as may be requested by customer/line manager
• Other ad hoc assignments as may be given to you by your line manager

We are looking for

• Bachelor’s Degree
• Minimum 2 Years Working experience in the logistics industry or related
• Customer-facing and interaction skills with high-level of customer orientation.
• Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration
• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural.
• Good communication skills