National Key Account Manager Consumer & Hi-Tech at Kuehne + Nagel

Your Role

The National Key Account Manager Consumer and Hi-Tech maintains a direct selling role with East Africa Cluster based key accounts in the Consumer Vertical

• Develops a mix of global and local accounts with a pre-defined portfolio by liaising with counterparts in other Regions, the Global industry champion and all business field stakeholders in East Africa Cluster.
• Develops industry specific business development competence in East Africa Cluster.
• Directly responsible for upselling and cross selling across all Kuehne+Nagel services on all accounts within the assigned Vertical and contributes overall knowledge and market intelligence

Your Responsibilities

• Develop industry specific business development competence in East Africa Cluster.
• Retain and grow the value of the key customers in terms of:
  • Overall turnover improvement,
  • Opportunity development of all Kuehne +Nagel's core services,
  • Engagement of key customers in any of Kuehne+Nagel's  new product development efforts 
  • Maintain/grow profitability of key customers
• Pro-active contribution to the regional monthly Key Account Manager calls.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives, ensure all information related to the key customers is current and accurate in the Kuehne+Nagel Customer Relationship Management system and that all visibility is maintained for the benefit of all stakeholders.
• Operate as the lead point of contact for any and all matters specific to your customers, build and maintain strong, long-lasting customer relationships and liaise and meet with operations on customer’s requirements.
• Identify service issues, initiate corrective action and ensure issues are resolved timeously, attend industry specific conferences and events.
• Develop a trusted advisor relationship with key customer stakeholders, communicate clearly the progress of monthly/quarterly initiatives to relevant stakeholders.
• Forecast and track key account metrics.

Your Skills and Experiences

• Bachelors / First University Degree (Minimum)
• Experience in a global, regional or national key account capacity, with a proven record of business development
• Experience within the customer vertical
• Supply chain management experience, including extensive understanding in 4PL.
• International forwarding and logistics knowledge
• Have operational experience in one of the core transportation modes being sold
• Have conducted sales leadership workshops, whiteboard sessions with customers, or process review processes with global customers.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
• Moderate level of computer literacy
• Excellent listening, negotiation and presentation skills
• Have proven verbal and written communications skills,
• Collaboration with teams with diverse cultural backgrounds
• Other Degree / Diploma (Preferred)