Navision Support Officer at Boma International Hospitality College

JOB SUMMARY: 

• Reporting to the ICT Manager, the Navision Support Officer will provide techno-functional support by assisting in requirement gathering, system design and customization, user training, and general support of Microsoft Dynamics Navision at BIHC. The role will ensure full adoption, effective utilization, compliance, and ease of use of the ERP system across Finance/Accounts, Procurement, Stores, Human Resources, and Payroll functions”
• Contribute to the delivery of the College’s strategy by promoting excellence in the use of Navision systems and supporting BIHC’s Internationalization agenda.

Scope of the role:

• System Administration & Configuration
• User Support & Troubleshooting
• Training & User Engagement

Your key Responsibilities:

• Design, develop, test, and deploy system enhancements in line with approved user requirements.
• Support and maintain Microsoft Dynamics NAV 2016 offering users solutions to their daily issues such as and not limited to back-end support, routine data uploads e.g. bank receipts, user access provisioning and de-provisioning.
• Collaborate with users to ensure business requirements are met by providing simple solutions.
• Ensure compliance with IT governance, data security, and best practices.
• Conduct on desk and physical training to staff as per the plan and need basis.
• Explore potential future plans to upgrade Dynamics 2016 to cloud based platform such as Business Central.
• Analyze workflows and recommend process improvements using Navision tools.
• Any other duties as assigned by management.

THE SKILLS AND COMPETENCES WE ARE LOOKING FOR:

Key Skills and Personal Attributes

• Deep knowledge of ERP System Functional areas especially finance, procurement, human resources and inventory management 
• Ability to translate business needs and requirements into blended learning software training sessions in line with organization practices 
• Excellent training and documentation skills  
• Time Management – setting and meeting goals 
• Solving problems and making decisions 
• Good interpersonal and relation skills 
• Effective communication – training, presentation and writing 
• Ability to work independently 
• Team player with strong analytical and problem-solving skills 
• Required languages: English (Spoken: fluent | Written: fluent) 

Education and Experience:

• Bachelor’s degree in Information Technology or related field from a recognized institution with in-depth understanding of business processes, especially financial and inventory management.
• Experience in user systems requirements management
• Experience in CAL and AL development with test automation and performance toolkit. Knowledge of SQL and Transact-SQL.
• Knowledge in designing and customizing web portals.
• Training in Finance/Accounting will be an added advantage