Network and Infrastructure Support Officer at Caritas MFB

Job Purpose

The Network and Infrastructure Support Officer will be responsible for designing, implementing, managing, and maintaining the Bank`s network and IT infrastructure. This role ensures the institution’s systems are secure, reliable, and compliant with regulatory requirements. The officer collaborates with cross-functional teams to support mission-critical applications, improve system performance, and safeguard sensitive financial data.

KEY RESPONSIBILITIES

• Design, configure, and maintain LAN/WAN, VLANs, firewalls, SD-WAN and wireless networks.
• Optimize network performance and reliability for high-availability services as per prevailing SLA of the organization.
• Monitor and troubleshoot network issues to ensure minimal downtime.
• Implement redundancy solutions such as high-availability clustering and failover mechanisms.
• Implement and maintain security solutions and protocols, including switches, routers and firewalls.
• Monitor systems for potential threats and respond to security incidents.
• Apply regular updates and patches to firmware, operating systems, and software.
• Deploy, maintain, and optimize on-premises and cloud-based servers (e.g., Windows Server, Linux).
• Manage virtualization platforms i.e Hyper-V.
• Configure and maintain storage solutions, including SAN, NAS, and backups.
• Monitor VM resource usage and plan for capacity upgrades.
• Develop, implement, and test disaster recovery and business continuity plans.
• Perform regular backups of critical systems and ensure the integrity of backup data.
• Ensure infrastructure supports 24/7 availability of financial services.
• Work closely with application and database teams to support banking systems, payment platforms, and financial services applications.
• Create and maintain comprehensive documentation for network configurations, procedures, and incident response.
• Manage relationships with hardware and software vendors to procure equipment and services.
• Evaluate new technologies and provide recommendations for future infrastructure investments.
• Ensure service level agreements (SLAs) with third-party providers are met.
• Assess and implement network optimisation strategies to enhance performance and reduce latency for financial applications.
• Evaluate new networking technologies to ensure the institution stays ahead of technological advancements.
• Perform firmware and software upgrades on networking equipment and servers with minimal downtime.
• Provide technical input and support for internal and external audits.
• Maintain compliance documentation and ensure adherence to policies for risk management and governance.
• Design, deploy, and maintain hybrid cloud environments to meet business needs.
• Manage cloud resources while optimizing cost and ensuring high availability.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in computer science, Information Technology, or related discipline
• Minimum 4 years in Information Technology with 3 years of experience in Network and Infrastructure.
• CCNA, Fortinet international certifications is required.
• Experience in working with FortiSASE ,FotiAnalyzer ,FortiSiem,Fortigate devices and applications is needed.
• Hands on experience in VM management and resource allocation.
• Experience in the use of various network monitoring tools.
• Have knowledge in drawing schematic network diagram for a business.
• Have skills of administering structured cabling in a Data Center.
• Knowledge of preventive maintenance and network architectural designs for campus.
• Wi-Fi access point configuration with security.
• Knowledge of power systems.