Non-revenue Water Assistant Officer at Nyandarua Water & Sanitation Company

JOB REFERENCE: NYANDAWAS/CMT/008/2025

Job Purpose

• To support the identification, reduction, and control of Non-Revenue Water (NRW) by conducting field inspections, leak detection, data analysis, meter verification, and monitoring illegal connections.

Key Responsibilities/ Duties /Tasks: -

• Assist in the implementation of NRW reduction strategies and action plans.
• Conduct routine patrols to identify leaks, bursts, and illegal water connections.
• Support active leak detection using basic tools or acoustic devices.
• Participate in district metered area (DMA) analysis, including flow and pressure monitoring.
• Verify meter readings, check for faulty or bypassed meters, and report anomalies.
• Assist in customer meter audits and data verification exercises.
• Collaborate with meter readers and plumbers to resolve discrepancies in water use or meter performance.
• Maintain updated records of leakages, illegal connections, meter issues, and interventions made.
• Educate customers on proper water use and legal service connections.
• Support enforcement actions such as disconnection of illegal users or tampered meters.
• Monitor water losses at production and distribution points.
• Assist in GIS mapping or GPS tagging of infrastructure related to NRW control.
• Prepare daily or weekly reports on field findings, water loss trends, and recommended actions.
• Ensure the proper use and care of NRW tools, equipment, and protective gear.
• Participate in community awareness campaigns on reducing wastage and illegal use of water.

Job Requirements

• Diploma in Water Engineering, Plumbing, Environmental Science, or a related technical field with at least 2 years’ experience.
• Basic training in Non-Revenue Water management, leak detection, or water audit is an added advantage.
• Computer literacy (MS Excel, Word, or data collection apps).
• Familiarity with GIS, GPS tools, or flow/pressure monitoring equipment is desirable.
• Motorbike riding license (if required for field mobility) is an added advantage.
• Basic understanding of water supply systems and NRW components.
• Field investigation and reporting skills.
• Ability to detect and report leaks, bursts, or meter tampering.
• Keen attention to detail when inspecting pipelines, meters, and connections.
• Problem-solving skills and ability to analyse simple data.
• Good communication and teamwork abilities.
• Integrity, accountability, and discretion when handling sensitive customer information.
• Familiarity with rural terrain and ability to work under minimal supervision.
• Physical fitness for fieldwork in all weather conditions.
• Willingness to work odd hours, including during emergencies or night patrol
• Have good interpersonal relations and communication skills
• Shortlisted candidate must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; -
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB).