Nurse – Medical Call Centre at CIC Insurance

PURPOSE:

• To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

• Receive and respond to Medical emergency lines and ensure 24 hour coverage.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.

 
Academic and Professional Requirements

Education 

• Bachelor’s Degree In Nursing (KRCHN),Clinical Medicine (B.Sc.)
• Computer literate in MS Office and other office applications 
• Customer Experience training will be an added advantage.

Experience Required:

• Relevant experience in busy health environment    3   
• Experience in a medical call centre management unit    1