Job Opportunities at CIC Insurance

PURPOSE:

• Responsible for presenting the company’s legal interests in claims settlement, offering legal advice, negotiations and defending the company against third party claims and suits.

PRIMARY RESPONSIBILITIES:

• Engaging in negotiations with third party claimants with a view to negotiating out of court settlement
• Review of legal opinions from external advocates and giving instructions on the same
• Court attendance to represent the company’s interests
• Responding to demand letters from external advocates
• Legal compliance with the court procedures
• Liaison with external advocates
• Conducting legal research –legal advice and legal opinions
• Performing legal analysis of claims
• Registration of claims
• Appointment of external service providers e.g. advocates, doctors, investigators etc.; and
• Maintaining and updating the court hearings dates

 
Academic and Professional Requirements

Education    

• Bachelor’s degree in Law or in a related field
• Computer literate in MS Office and other office applications
• Postgraduate diploma in law (Admission to the bar and holder of a current practicing certificate is a requirement)

Experience Required:

• Relevant experience    3

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PURPOSE:

• To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

• Receive and respond to Medical emergency lines and ensure 24 hour coverage.
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
• Issuance of both in and outpatient approvals for admissible requests for insured members.
• Communication to stakeholders on management of cases and financial liability through reports.
• Provide input for the customer service reports.
• Handle customer service issues and queries.
• Escalate Customer queries to the relevant job role if necessary.
• Maintain professional ambience within the office premises.
• Promote the organization’s customer service charter.

 
Academic and Professional Requirements

Education 

• Bachelor’s Degree In Nursing (KRCHN),Clinical Medicine (B.Sc.)
• Computer literate in MS Office and other office applications 
• Customer Experience training will be an added advantage.

Experience Required:

• Relevant experience in busy health environment    3   
• Experience in a medical call centre management unit    1

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PURPOSE:

• Responsible for effectively handling claims and settling them within stipulated timelines.

PRIMARY RESPONSIBILITIES:

• Register and analyse intimated claims and advise client on supporting claims documents;
• Appoint service providers where applicable;
• Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
• Process fully documented claims and referring any suspicious claims to the supervisor;
• Initiate third party recoveries (written demand letters);
• Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
• Process all service providers invoices and payment within the set standards;
• Issue discharge vouchers for all fully documented claims;
• Attend to customer queries and complaints promptly and professionally;
• Follow up on claims payments

Academic and Professional Requirements

Education

•  Bachelor’s Degree in a relevant field,
• Computer literate in MS Office and other office applications 
• Part qualification in relevant professional field -Diploma in Insurance,ACCI/AIIK will be an added advantage.  

Experience Required:

• Relevant experience    1

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PURPOSE:

• Promote and maintain high quality customer relations and grow revenues from CIC’s domain markets and the general commercial market.

PRIMARY RESPONSIBILITIES:

• Maintain the required number of productive Marketing Executives as determined for each location by continuous recruitment of qualified Marketing Executives as per official procedure.
• Providing continuous training to maintain appropriate skill, product knowledge, personal and professional development.
• Facilitating Compliance with all regulatory requirements.
• Ensuring attainment of the individual and team targets on a monthly basis.
• Performance review to maintain high performance and balance on all attributes
• Providing support to Company market and stakeholder initiatives.

Academic and Professional Requirements

Education 

• Bachelor’s degree in Commerce or in any related field   
• Computer literate in MS Office and other office applications   

Experience Required:

• Relevant experience    3