Nursing Services Manager (Equity Afia) at Equity Bank Kenya

Position Overview:

• Reporting to the General Manager – Clinical Services & Operations, the Nursing Services Manager (NSM) will be a strategic partner to ensure quality, patient safety and regulatory initiatives and programs are implemented within the nursing section. She/he will maintain a systematic continuous team-based approach to quality and compliance within the network, conducting quality assessments with recommendations and follow ups, including conducting and coordinating training of nursing team.

Key Responsibilities:

• Strategic Planning: The NSM plays a crucial role in developing and implementing the strategic vision for the nursing services. The incumbent will collaborate with other members of the team to align nursing goals with the overall organizational objectives. He/ she will participate in the budget process of the department.
• Leadership and Management: The NSM is responsible for leading and managing the nursing section of the network, ensuring that it operates efficiently and effectively. This includes setting goals, developing policies and procedures, managing budgets, and overseeing staffing levels in liaison with the HR Department. 
• Quality Improvement: The NSM is responsible for ensuring high-quality patient care by implementing evidence-based practices, monitoring quality indicators, and promoting continuous improvement in nursing processes. The NMS will ensure infection control measures are in place for staff and patients’ well-being.
• Staff Development: The NSM is responsible for fostering professional growth and development among nursing staff. This includes providing opportunities for education, training, mentorship, and career advancement.
• Collaboration: The NSM collaborates with other healthcare professionals to promote interdisciplinary teamwork and enhance patient outcomes. 
• Regulatory Compliance and Quality Initiatives/Projects: The NSM ensures that nursing services comply with all applicable regulatory standards, such as those set by state licensing boards or accrediting bodies amongst others. 
• Patient Advocacy: As a patient advocate, the NSM ensures that patients receive quality, safe and compassionate care. They work to improve patient satisfaction by addressing concerns or complaints related to nursing services. 
• Research and Innovation: The NSM promotes research initiatives within the nursing department to advance evidence-based practice and drive innovation in patient care delivery. 
• Community Engagement: The NSM represents the organization in community forums or professional organizations to promote awareness of The Equity Afia Brand and build relationships with stakeholders. 
• Overall, the Nursing Services Manager plays a critical role in shaping the delivery of high-quality patient care, promoting nursing excellence, and ensuring the overall success of the nursing department within the network.

Qualifications

• Bachelor’s Degree in Nursing or Midwifery from a recognized institution
• Certificate in Healthcare Management is preferred. 
• Minimum of Eight (8) years clinical practice of which three (3) must be in a leadership role in implementing nursing quality management systems in a busy clinical set up.
• Membership and duly licensed by a Nursing Council of Kenya.
• Demonstrates high degree of professional competence and administrative capability as well as broad experience in Nursing and Healthcare Standards and Programmes.
• Strong leadership and managerial skills, with experience in leading and developing high-performing teams.
• Excellent communication skills, with the ability to present complex information in a clear and compelling manner to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think analytically, with a keen attention to detail.
• A passion for innovation, staying ahead of industry trends, and leveraging data to drive continuous improvement.