Office Assistant - Receptionist at Nuclear Power Agency

Job Ref No. NuPEA/REC/HRA/02/06/2023

Reporting to the Administration Officer, the job holder will be responsible for manning the customer service desk/reception by:

• Collating and recording customer complaints and managing the suggestion box;
• Maintaining a register on all complaints raised by customers/visitors;
• Collecting and distributing hand delivered mail;
• Recording visitor’s details in the visitor’s register;
• Receiving and directing customers comprising of visitors, suppliers, stakeholders and the general public;
• Maintaining records of assets-telephone, equipment and peripherals;
• Issuing customer information services by providing required information, corporate publications, brochure’s and fliers;
• Assisting in dealing adequately or directing queries as raised with the relevant Officers;
• Receiving/ making telephone calls and directing them as appropriate;
• Receiving /mail documents /parcels and addressing them appropriately;
• Assisting in typing and filing of documents; and
• Assisting in organizing corporate events and stakeholders’ engagement;

Academic and Professional Qualifications

• Diploma in Public Relations, Customer Care, Customer Service or any other relevant filed from a recognized institution

Knowledge Skills and Competencies

• Shown merit and abiity as reflected in work performance and results;
• Be detail oriented, have ability to meet deadlines, while delivering on high quality results;
• Proficieny in computer applications; and 
• Meet the provisions of Chapter Six of the Constitution of Kenya.

Terms of Service

• The appointment will be on temporary terms of service for a period of one (1) year