Office Service Delivery (Teller) at Rafiki Microfinance Bank

DUTIES & RESPONSIBILITIES

• Accurately handle  cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements 
• Receive cash and cheque deposits, verifying amounts,  authenticity of currency and all other such requirements 
• Post customer transactions  in order to record transactions and issue dully stamped receipt for the same and ensure daily balancing 
• Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents 
• Bank accounts opening as and when required 
• Responding to customer queries 
• Preparation of cash repatriation 
• Batching of entries and filing on a daily basis 
• Ensuring at the close of the day the cash tallies with the system balance 
• Arrange cash received in cash boxes and coin dispensers according to denominations 
• Cross-selling bank products and onboarding customers 
• Any other official duties that may be assigned from time to time 

KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE

• Diploma in banking or related field 
• 0-1 years’ experience 
• Integrity 
• Ability to multitask 
• Keen on details 
• Proficiency in MS Office 
• Good communication and problem-solving skills 
• Interpersonal skills 
• Pleasant demeanor 

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for and location on the e-mail subject on or before 10th June 2023 at 5:00pm.  (E.g. Officer-Service Delivery-Wote).