Officer – Debt Recovery at Sidian Bank

JOB PURPOSE

To Manage and deputize in recovering from the allocated Non-performing (NPLS) portfolio within all sectors of the Bank and strategizing for returning the accounts to performing status, full recovery or exit. In addition to this, the role-holder will undertake any other duty as assigned by the Manager – Debt Recovery.

KEY RESPONSIBILTIES

• Debt Recovery
• Customer Experience
• Risk & Compliance

MAIN ACTIVITIES

Debt Recovery

• Proactively manage assigned portfolio on debt collection and recovery work in identifying and promptly arresting default and thereby restrict monthly provisions within acceptable levels
• Review proposals for Restructuring, rescheduling and re-aging of distressed accounts in the loan portfolio
• Prepare reports to aid the team’s effort in daily collections and Write Back to P&L.
• Timely follow-up with Legal and other external agents on accounts to ensure efficient and effective collections and or repossession/Auction.
• Promptly attend to internal and external customer’s requests and queries either through call backs, faxing or mailing requested documents.
• Clean up of the debt book by making relevant recommendations for approval on a continuous basis.
• Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy.
• Provisions not to exceed set budget through proactive management of overdue facilities.
• Implement Debt Recovery policies. i.e.issuance of statutory notices and ensure that no losses are incurred in terms of Credit Monitoring in conjunction with Legal department.

Customer Experience

• Giving customers information relating to the balances and general account status information to facilitate payments and Provide feedback concerning customer payment behavior to management.
• Prompt calling of customers using the payment diaries produced on a daily basis. Generally, manage and control all matters relating to delinquency.
• Minimizing customer complaints and ensure all customer complaints are closed within the reporting period.
• Giving customer feedback on time. This involves activities like sending client’s statements as per their request and responding to any queries that they may have.
• Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank.

Risk & Compliance

• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act.
• Comply with the banks Anti Money Laundering (AML) & Combating the Financing of Terrorism (CFT) policy as defined by CBK prudential guideline
• Ensure that confidentiality and integrity of the Bank’s information is maintained at all times in line with cyber security and information security guidelines
• Ensure responsibility for using personal data by following the data protection principles under the data protection act and make sure the information is used fairly, lawfully and transparently and used for specified, explicit purposes.
• Ensure compliance with all banks policies, procedures and all statutory requirements.
• Ensure proper systems/documentations are in place to effectively manage AML/CFT risks and strict compliance with the Banking laws, the prudential guidelines and regulations issued by CBK, and other legal guidelines that may be issued by the government or other industry stakeholders, from time to time.

DECISION MAKING AUTHORITY

• Recommend to management problematic accounts
• Identify and recommend key learning lessons on lending decisions from accounts in NPL
• Identify and earmark accounts for write-off

ACADEMIC BACKGROUND

• Bachelor’s Degree in Business studies or Economics.
• Professional Banking qualification (CPAK) or Debt Collection is added advantage.

WORK EXPERIENCE

• 3 years’ experience in banking operations, with sound exposure to credit or lending and debt collection.
• Proven track record of consistently exceeding set targets.
• Excellent people management skills
• Versatility, flexibility, passion and commitment to quality service delivery
• Knowledge in legislation relating to perfection of securities and requirements by regulating bodies.
• Good understanding of SIDIAN BANK Credit risk policy and Debt recovery Manual.

SKILLS & COMPETENCIES

• Experience in Ms Office packages especially Excel for analysis and reconciliation.
• Good understanding of CBK regulatory framework and pertinent regulations impacting borrowing customers.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong planning, analytical, decision-making, lateral thinking and project management skills