Officer, Sales Compliance at I&M Bank

Job Purpose:

• Work closely with the all the workplace business teams to ensure effective controls and mitigate against business risks associated with retail lending/workplace check off loans. 

Key Responsibilities:
Risk and Compliance (Internal Controls in processes and procedures of all Check off Loans):

• For Sales Center Applications (Originating from the Sales Center).
• For Branch Loan Applications. (Originating directly from Branches).
• Achieve Set accuracy targets for all customer instructions/NTB and Existing Loan Applicants.
• Screen all application forms and documentations for compliance with product specifications and KYC guidelines.
• 1st level appraisal for all loan applications.
• Check all applications for Know Your Customer (KYC) Compliance and all stamps dully executed.
• Log in all customer applications in the application register that will be used to track the application status.
• For Decline applications ensure the branch, or the sales center Sales Manager is notified. 
• For Loan applications that need further compliance checks like the further statement verification, the Sales compliance office does further call backs. 
• To check if all documents are well scanned and uploaded correctly according to the updated Checklist.
• To check is the company is on the list of approved schemes.
• To confirm and attach all approvals that accompany certain approvals with special conditions.
• To confirm the correct account details included, for all applications with loan buy offs.
• To check if the customers have satisfactory CRB ratings/Preforming and nonperforming accounts. 
• Confirm if the loan limits are withing allowable DSR, and 1/3 of basic as per policy.
• To confirm if physical visits have been done by the Sales managers/Branch Managers. Like in TSC Applications. 
• To confirm that the Agreed Scheme signatories have signed on the Loan forms. 
• To confirm that all the correct documents have been attached e.g.  Introduction letters, pays lips, irrevocable.
• Maintaining a track of all applications received and sharing with the teams a daily status update.
• Reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Following up on all clearance letters to ensure that the buy off process is complete for all loans that have buy offs. 
• Confirming booking have been done by employers before proceeding to disbursement, and for TSC login in TPAY system.
• Processing of all insurance refunds, for loans that have been fully settled. 
• Confirming stop orders have been issued for all loans that have been cleared or bought off.
• Confirming Clearance letters have been issued for all loans that have been bought off.
• Confirming and sharing payment confirmation done via RTGS or bankers’ cheque.
• Monitoring the system to confirm that no Fraudulent applications penetrate the system.
• Ensuring Buy off Cheques are printed in good time

Business Growth and Development:

• Assist in developing and reviewing of templates used in the WPB check off Environment i.e. includes, Booking Templates, Checklists, Stop orders, Clearance letters, Loan application Forms. Also assist in process reviews. 
• Assist in developing/Monitoring new systems for the unit, like the just concluded
• Workflow check off system which is now fully operational.

Customer Experience:    

• Ensuring that all Loan applications are processed and disbursed as per TAT.
• Handle Complains and queries for the unit and ensure timely closure.
• Filing, Archiving and preparation of the sales compliance reports:
• Filing and Archiving of all Loan WPB Loan Application forms from Branches and from the Sales Center, and preparing the unit’s daily, weekly and monthly reports.

Key Competencies:

• Timely and Accurate processing of Sales Activation Payments, after approvals by Head of Unit.
• Participating in DSE recruitment Interviews.
• Correctly Confirming Buy off payments being processed to other Banks.
• Risk Events/Raising alarm in cases of prolonged buy off process, and breach of processes.

Academic Qualifications:

• Bachelor’s degree in commerce, Marketing, Banking & Finance, Strategic Management or its equivalent from a recognized University.
• Master's degree is an added advantage.

Work Experience:

• 4-6 years in a similar role.