Officer – Service Delivery (Teller) at Rafiki Microfinance Bank

Purpose of the Job: 
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.  

Duties & Responsibilities  

• Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements  
• Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements  
• Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing  
• Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents  
• Bank accounts opening as and when required  
• Responding to customer queries  
• Preparation of cash repatriation  
• Batching of entries and filing daily  
• Ensuring at the close of the day the cash tallies with the system balance  
• Arrange cash received in cash boxes and coin dispensers according to denominations  
• Cross-selling bank products and onboarding customers  
• Any other official duties that may be assigned from time to time  

Key Competencies, Skills, Qualification and Experience  

• Diploma in banking or related field  
• 1-2 years’ experience  
• Integrity  
• Ability to multitask  
• Keen on details  
• Proficiency in MS Office  
• Good communication and problem-solving skills  
• Interpersonal skills  
• Pleasant demeanor